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About Kaiser Point West Main Pharmacy

Kaiser Point West Main Pharmacy is a pharmacy located in Sacramento, CA.

Hours of Operation

Please contact Kaiser Point West Main Pharmacy for more information.

Monday 8:00 am 7:00 pm
Tuesday 8:00 am 7:00 pm
Wednesday 8:00 am 7:00 pm
Thursday 8:00 am 7:00 pm
Friday 8:00 am 7:00 pm
Saturday 9:00 am 5:00 pm
Sunday No hours available

Rating Overview

286 Ratings with 13 Comments

The overall average patient rating of Kaiser Point West Main Pharmacy is Great. Kaiser Point West Main Pharmacy has been rated by 286 patients. From those 286 patients 13 of those left a comment along with their rating. The overall rating for Kaiser Point West Main Pharmacy is 4.2 of 5.0 stars.

Mapbox Map of Kaiser Point West Main Pharmacy

Primary Address

1650 Response Rd
Sacramento, CA 95815
(916) 614-4565

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Reviews

Showing 5 of 286

Disparaging others' experiences...

It was insensitive for 5-star review to grauitously assert those with negative comments get things for free or are just negative people. That was baseless and unkind. I've had egregiously poor service, like making a trip to pick up a prescription that mail order had erroneously not placed (so my supply was dangerously low) only to be told instead of 100 days, they would only supply 5 days, insisting I return in 2 days for the rest. But, after another 15 minute wait came up with 30 days' supply. Amounts have been shorted before, too, requiring return trips, several times. They switched payment method to old account without asking for, or informing of, the change (per them, just a peculiarity of the computer) causing major financial confusion, then took over 6 months to change back into long-standing defacto method. I sincerely doubt a number of 5 star reviews are authentic as few offer relevant details and are suspiciously close in date. It's seldom been less than a 45 minute wait, longer is not an exception. Yes, the staff has mostly been understanding, but the mistakes for something as important as prescriptions is unprofessional, and a burden on patents

Full Review Rating Breakdown

Pharmacy

Great service. Friendly and helpful staff.

Full Review Rating Breakdown

Great Service..great hours

The best pharmacy in town...these folks are terrific. Always friendly and helpful. If people are not happy..they usally get everything for free.. Or just negative people. Keep up the good work.

Wait time
15 minutes
Friendly Staff
Spends Time with Me
Prescription Processed Accurately
Explained Prescription
Full Review Rating Breakdown

Bad experience most times!

Really long waits (45 mins not uncommon); inefficient (recently had a day and 1/2 to prepare prescription for pick up, but did nothing); sent me to one line, which sent me to another wait, and then a third wait. I was in very bad pain, but apparently that is no incentive. Have messed up payment method but took no responsibility, neither for internal miscommunications that many times resulted in "missing" prescriptions. They have a lot of excuses, all of them lame. This has been happening for at least 8 years I've used them. And somehow nothing is their fault. Excruciatingly frustrating! People are nice, but that doesn't make up for poor performance.

Wait time
45 minutes
Friendly Staff
Spends Time with Me
Prescription Processed Accurately
Explained Prescription
Full Review Rating Breakdown

Two Stars

THIS IS ABOUT THE PHONE NUMBER LISTED AND GIVES ME A CALL CENTER I DO NOT DO NOT EVER WANT THE F'N CALL CENTER AGAIN.

Full Review Rating Breakdown
  • Services

    2 services are provided at Kaiser Point West Main Pharmacy

  • Languages

    English

  • Compounding Service

    Formulation and preparation of personalized medication.

  • Handicap Accessible

    Accommodates disabled patients.

  • 24 Hour Emergency Service

    Day/night emergency services.

  • 340B Pharmacy Services

    A federal drug pricing and discount program.

  • Closed Door Pharmacy

    Only offers care to an exclusive group of patients.

  • Immunizations

    Flu shots, Chicken Pox, Meningitis, Polio etc.

  • Walk In Clinic

    Clinic for urgent healthcare.

  • Multi-Dose Compliance Packaging

    Multi-dose adherence packaging to specific medication regimens.

  • Accepts e-prescriptions

    Digitally submitted prescriptions from care providers.

  • Delivery Service

    Door-to-door prescription delivery service.

  • Drive-up Window

    Drive-through service.

  • Durable Medical Equipment Sales

    Wheelchares, canes, crutches, nebulizers etc.

Locations & Directions

1650 Response Rd, Sacramento, CA
  • Similiar Pharmacies

    Kaiser Point West Main Pharmacy is similar to the following 4 Pharmacies near Sacramento, CA.

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