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Awful experience

My complaint is not about the pharmacy at all- but it is about the manager that was working on Tuesday 12.10.2019 at like 6:22pm. I grabbed what I needed and was ready to check out so noticed that the manager opened up a register. Great! Since the other register was being held up by some woman who had an issue that didn’t look like there was a resolution in sight. Well there was one other female in front of me who also had an issue and the manager was helping her so she walked away from the register to help her further. She comes back to the register and explained the difference in the product she was trying to purchase. At this point a man in line walks out because we were standing in line for a long time at this point. I figured ok she’ll be done soon. I was wrong. The woman had another question about a shampoo or some other product- so the manager tells her to go ahead and look for this other product and let’s her go shopping basically while we still waited in line. I was furious at this point I’m standing in line for 20 minutes at this point and she’s giving this woman the go ahead to go shopping for whatever it was when the manager had already walked away from the register once and left us standing in line. I couldn’t believe it! I’m not a store manager but I would think that the right thing to do would have been to tell her to go ahead and look for whatever it is she still needed while she waited on the customers that were waiting for 20 minutes already prepared to check out- items in hand and ready to go. I was do disgusted- how could a manager be so inconsiderate of the customers in line as if this woman was the only one in the entire store? I ended up leaving and left my things in the cart as well. So that was two customers lost because she was so rude and unprofessional. I will never go in there again. That was so ridiculous! I’ve never experienced anything like that ever. It was almost 7:00 by the time I left that Walgreens - empty handed. What waste of time.

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