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2 Ratings • 1 Comment

4.0
  • 1
  • 1

Quality Rating

Highly Satisfied

Wait Time
60 min
Easy Appointments
Friendly Staff
Bedside Manner
Spends Time With Me
Appropriate Followup
Pain Minimized
Effective Treatment

Showing 2 of 2 Ratings

Staff needs improvement

I will start with saying that I am very pleased with Dr. Kleiman's care. He took his time explaining my daughter's situation and gave me options for her care. My daughter felt very comfortable talking to him. He answered all my questions, provided me with everything needed for my daughter to get better and was very professional. HOWEVER, the staff IS NOT. From the very beginning the front desk staff(Denise and the other lady sitting right next to her, did not get her name but has dark hair with red highlights)were very rude to me and did not want to help me with my insurance issues(granted, showing inactive due to an error that was made by Blue Cross Blue Shield)BUT,I explained to them the problem, I provided them with the reference# that they needed in order for them to call to BCBS and verify that indeed my daughter was active and they refused. Their answer was " we don't have time to be on the phone with BCBS" how unprofessional is this?!? That is part of their job and if they feel they don't have time to verify my insurance then, obviously they are working in the wrong place. I work in the medical field myself(specifically with insurances, referrals and authorizations) and I know that if they would've call and provided BCBS with the reference# everything would've ran a lot smoother. After TWO HOURS going back and forward my daughter was finally able to get the care that she needed. Again, very pleased with Dr. Kleiman's care, but very disappointed and upset with the front desk(check in). By the way, this does not include the rest of the staff(medical assistant, and check out were great as well). I hope the manager can do something about these ladies. It will be a shame that the facility would loose patients due to an attitude and rudeness of employees that obviously need to go back to training and learn how the patient always goes first and you do everything in your power to help them.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Pain Minimized
Effective Treatment
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