Advanced Lisle Dental

My son had his 4 wisdom extracted at Lisle Advanced Dental on Saturday December 10th. They don't sedate patients, even though on their website they claim they do. I spoke with the receptionist and we created a treatment plan for him to take a muscle relaxer (prior), nitrous oxide and of course Novocain. Even though Dr. Patel doesn't perform the extractions, he came out several times to let us know a few of his teeth were difficult to extract but my son was fine and wasn't in any pain. The entire time I assumed he was given gas to help him relax, but he wasn't, nor did they offer it to him, even though it was part of the treatment plan. After we left he said he felt a good portion of the extraction, cutting/pulling into his gums and the ice cold blast of air sprayed on his nerves. Not even the Novocain was administered correctly, just a quick thrust of the plunger....and obviously not enough because he was in constant pain throughout the entire procedure. He kept telling the doctor… he was in pain but they were unable to manage his pain properly. Upon leaving, I was handed a post-op instruction sheet and a phone number to call with any issues over the weekend. He was given ibuprofen, I asked for a stronger pain medication and we were told no, but to call if the pain worsened and they would call in a script for pain meds. My husband and I left numerous messages/texts on Saturday and Sunday because of pain and excessive bleeding my son was experiencing. Even after all of the messages/texts sent, Dr. Patel/Staff did not return any texts/calls to check up on my son. Even though it was indicated when left on Saturday just to call the number with any issues/questions. Only on Monday morning, I got a text from the receptionist saying I could pick up a script for pain medication. I went into the office, Dr. Patel and 'Staff', showed no concern or sympathy, not even an apology and were argumentative. Didn't even ask how my son was feeling. They did not offer a reasonable explanation of why the nitrous oxide was NOT administered as originally planned, and even when my son was complaining about the pain during the whole procedure. Also, Dr. Patel said we should have called 911 about the pain, as "he isn't available on weekends after his office closes' "and as the receptionist said "we have a life outside of work." It's unfortunate the lack of after-care and compassion Dr. Patel and his staff have for their patients. Dr. Patel continued to say they won't give pain medication if there isn't an infection, even after major oral surgery.