Atlanta Head & Neck Associates

Specific Grievances Poor Communication & Professionalism Repeated instances of rude and dismissive behavior from front desk and staff, including being cut off, mischaracterizations, and blaming patient rather than taking responsibility. Insurance Handling Errors Erroneous statements about insurance status; failure to verify with insurer; billing misdirected to wrong insurer; conflicting information about which insurer is involved. Billing & Financial Transparency Surprising large ER bill; unclear which insurer was billed; conflicting cost estimates; lack of clarity on when payments were expected; poor explanation of out-of-pocket obligations. Scheduling & Logistics Failures Lack of surgical time details even close to surgery date; failure to communicate within 24-hour window; patient forced to cancel due to lack of necessary information.