Biegel Susan C Medical Group

First off, I would like to say this review concerns Dr. Biegel herself. Her staff was wonderful, kind and understanding. Karyn, the phlebotomist was amazing and has a wonderful spirit along with her smile. I was referred to this Doctor as she is a community care specialist who works hand in hand with the VA (Veteran's Affairs) to ensure that Veteran's get quicker treatment than what can be promised at a VA clinic due to time and location. I left this office feeling forgotten and unimportant as a United State Marine Corps Veteran due to her treatment. The first appointment, she didn't even bother seeing me and sent someone else. The second, I brought supporting documentation from the VA that I have mobility issues and am 100% disabled (this was a several year process with lots of doctor's appointments, x-rays, CT scans, MRI's ect). "I don't care" were her words. "It doesn't matter, she didn't write it in her notes" when I told her that the x-ray tech commented about my knees being… swollen when she did the x-ray. I had asked her to sign a form that allows me to get a disabled veterans plate and on her way out the door, she mentioned how she would rather see on her own (ignoring everything that I was telling her and showing her, (I even pulled up the exact diagnosis from the VA)) and how she didn't know what the VA did to determine my disability. She then said "I would rather wait and sign this paperwork for someone who is actually disabled." Her staff (who she was incredibly rude to and downtalking the entire time) was stunned and apologized profusely and after years of mediocre/awful treatment in the Marine Corps, I can say that she is hands down the most unprofessional, terrible bedside mannered, heartless and unempathetic doctor, I have ever encountered. It made me feel like she immediately judged me based on how I looked and had absolutely no interest in my wellbeing. I understand that I do not look disabled, but I have done the proper process and my mobility is affected to the point that there are everyday things that I don't do. Some examples are (getting down on the floor to play with my children because I struggle getting up, avoiding family events because of the inevitable knee pain, and accepting being in constant pain as the norm). To be treated as a low-class human being because I don't use a cane or have grey hair was dehumanizing and shows the stigma that our younger veteran's face when we try to take care of ourselves and seek what we deserve after signing the dotted line with no questions asked. Dr. Biegel should be ashamed of herself and frankly, with providers like her, I can understand why 22 a day Veterans take their lives