Colonial Family Practice Liberty

Colonial Behavioral Health, a subsidiary of Colonial Family Practice, failed to provide a safe or supportive environment. The staff were unprofessional, dismissive, and lacked basic empathy, making access to care, unnecessarily stressful and, at times, impossible. Communication was poor, concerns were minimized rather than addressed, and interactions with staff felt cold, rushed, and dismissive. There was a clear lack of accountability, which is especially alarming in a mental health setting where patients are vulnerable and deserve respect. This is not an acceptable standard of care. I would not recommend this practice to anyone seeking competent, compassionate, mental health treatment. This experience worsened of my mental health rather than helping it. No patient should be treated this way in a mental health setting.