Crosstimbers Ear Nose And Throat

I am sharing my experience with Cross Timbers ENT, specifically Dr. Shellenberger and team, regarding the Inspire procedure for sleep apnea to help others advocate for themselves. Over eight months, my care fell short regarding communication, due diligence, and patient education. Key issues: Delays: After waiting 8 months, I was told I needed a completely different sleep study. This prerequisite have been caught by the surgery scheduler at the start. Poor Education: I was not given clear information about the mandatory steps or timelines for this surgical pathway. Communication: Response times were slow and minimal, requiring constant follow-up on my end. Lack of Advocacy: I did not feel the practice actively advocated for me or adequately managed my care.I advise future patients to closely track their own timelines and requirements if using this practice. I hope they improve their patient communication and administrative protocols.