DENTAL CARE OF WALNUT CREEK

The front staff and business manager seem to think 'Sorry' will pay for our gas, toll and lost work hours for their mistakes. We will be taking our cash elsewhere where there is accountability for the company's actions. I took two days off from work to 1) confirm my appointment would go smoothly 2) my actual appointment. The front office staff previously told me that my husband had to be present when using his CareCredit card. I asked them if it would be possible to bring him in and have the authorization done before my appointment because he won't in town that day. They said yes. We both take a day off to deal with this, they scan his ID and his CareCredit card and put it on file. I'm told it's all good and this will be sufficient. On the day of my appointment Rayla (front office) tells me she can't process the CareCredit card because the person's name on the acct has to be present every single time the transaction is made. My appointment was cancelled.