Dentalworks Rivercrest

I have been going to dental works for five years, and every time I go I never got a X-ray except if I had a problem then it was too late, I would need a root canal, he would always say my teeth were fine and I had no cavities instead of saving teeth I’m left with two teeth having to be removed I will never go back to Dr. Michael Luckett again now I have to get dentures on the bottom my oral surgeon asked me who in the hell is your dentist, I’m so disappointed all he does is walk around singing and tells you your teeth are fine he doesn’t care and I’m so sorry I ever went to him. Good Bye Dr. Luckett do not go to this man. Marie Grossman unsatisfied client

Choosing DentalWorks is the undisputed worst decision that I have made in a very long time!!! Dr. Luckett is 100% incompetent and I am disgusted by him and this entire experience. I went for an exam and was told that I needed a root canal. Fine! I get the root canal done and weeks after, I am having toothaches. I call the office multiple times and get no answer. I finally talk to someone and I ask them how is it possible that I’m having continued toothaches if the nerves were removed? I was told to come back in for another exam to figure out the problem. This joke of a dentist looks me right in my face and tells me that I just need to get both teeth removed. Both?? I said to him that I was told I only needed one. He said “No, I did 2 root canals.” I know it to be a fact that I was told that I only needed ONE! I decide to get a second opinion because extracting my teeth seemed extreme. Thank God I did!! I have had 3 x-rays done at 3 different dental offices and THEY ALL CAME TO THE… SAME CONCLUSION: BOTH OF MY ROOT CANALS WERE INCOMPLETE. That’s what was causing my pain. Also, that my teeth DID NOT NEED TO BE EXTRACTED! They saw this IMMEDIATELY as they looked at the x-rays which mean DR. LUCKETT SAW IT TOO!!! Instead of admitting to and correcting his mistake, this jackhole suggested I take my teeth out and even had me schedule an appointment to have them extracted. ABSOLUTELY DISGUSTING!!! Trying to cover up his mistake by removing my teeth and had I not got a second opinion, I’d be toothless right now. I talked to the office manager who confirmed by billing and office note that only one root canal was needed. So, guess what that means? In addition to them being incomplete, he performed a root canal on a tooth that didn’t even need it!! ON TOP OF THAT, he broke a file in my gums. Now I have to have the root canal retreated and if the doctor is not able to remove the broken file, because it’s very deep in my gums, I will have to undergo surgery. The doctor will have to cut my gums open to remove the piece of broken file. The other tooth, unfortunately, will have to be extracted at this point. All of this has transpired over the course of about 11 months and I didn’t feel the need to publicize my experience until now. I have been back and forth with the office manager regarding this situation. She’s lovely but my frustration lies with the fact that she can’t do anything to resolve my issues. She’s delivering messages between me and someone else through a RIDICULOUS chain of command. It’s disgusting!!! I am a human being, not a dog!!! Why can I not speak directly with someone that is actually able to resolve my issue? Am I the scum of the earth that they cannot even take the time or effort to speak with me? I would like direct communication so that we can reach a resolution once and for all! I was offered a refund for my root canal. But, what about all of the work I need done? They said they’d pay for it but won’t refund me for the root canal, which was $347!!! I should be refunded simply based off the fact that HE DIDN’T COMPLETE IT!!!! Is that not common sense or common courtesy? With these offers, they basically want me to sign away my right to make any further disputes regarding this mishap. WHY WOULD I DO THAT WHEN IT’S LEADING TO EXTENSIVE TREATMENT? After an extraction, I now have to worry about my teeth shifting, etc. ALL IN ALL, THIS IS A DEPLORABLE DENTAL PRACTICE!!!! How they’ve chosen to deal with me is even more disgusting instead of admitting to wrong doing and providing reparations. GO ANYWHERE ELSE!!!!!!!