I have been a customer since 2019, visiting every 6 months as covered by insurance. My last visit, I received mediocre service and a light cleaning, nothing compared to a cleaning done by military dentists or by other dentists I have seen at other companies. Each visit, the site has tried to upcharge me on something, so this time I said just whatever insurance covers. The dentist (granted, I have never seen the same dentist twice since I've been seen here) briefed me on needing an extensive cleaning, and stated the finance person would come in. I told him the same, he said he would check with my insurance and came back to say the lowest he could go was $210. If I needed a line of credit or to make payments, how much could I pay today. I said no, as I am just accepting the insurance covered cleaning. The dentist came back in and stated she could not perform my cleaning as she could lose her license if she didn't perform the deep cleaning. So she walked me out and tried to apologize. I… left and thought, that's ridiculous, to refuse to clean a customers teeth.
My teeth and gums don't ache, I haven't had a cavity since I was 12, 33 years later, even without cavities or pain in my mouth, I am being told I need to have my teeth cleaned extensively. I am not a smoker, nor do I drink sodas, energy drinks, no tobacco, no candy. I brush daily, use floss, mouthwash, and my newly purchased waterpik. I feel that this business is functioning to fill their pockets by upcharging their customers, and taking advantage by making things sound worse than they are. Shame on this business and all who work here for operating in this manner.
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