Digestive Healthcare Center

This is not healthcare. This is a corporation that is money focused and not patient focused. Their employee is incompetent and does not do her job properly and they make me pay for her mistake. Sabrina, the billing manager, tells me that it is the patient's responsibility to know their benefits and I would agree 100% if it wasn't for the paragraph on their patient forms that states, if patients want the clinic to check benefits on their behalf, they will do so upon request and that is what I did. I asked the billing department to check my benefits and tell me if I had to pay anything out of pocket. It was their employee, who did not do her job right and did not get back to me until the day after the procedure even though I tried multiple times to reach her. If she had gotten back to me before the procedure date and had told me that I would owe $1800, I would have never chosen to do the procedure. It was an unnecessary procedure to begin with. Any decent clinic would take care of this… matter and not burden the patient since it was their fault. I can not stress enough...stay away from this practice and go elsewhere. Lisette is the director of the clinic and she does not even have the decency to get on the phone and talk to me. I had asked Sabrina to ask Lisette to call me and never heard from her even after multiple attempts. Lissette, do you think your time is so important that you don't have the decency to call me? I am caring for a husband with Stage 4 cancer, do you really think that your time is more valuable than mine? You have wasted hours of my time and caused my family unnecessary stress by not taking care of this issue promptly and appropriately. If these people in management positions don't recognize that happy patients mean returning patients and happy patients mean new referrals by word of mouth, then Dr. Greaves you should reconsider your choice of employees. They are causing your reputation and your rating to suffer.. My family will never return to your practice and I am telling my story and how I was treated by Sabrina and Lissette to all my friends and relatives. I am also sharing my story with Nina at News Seven/ 7 on your side and Channel 4/ Better get Baquero. I should have read the other reviews and headed them. The poor ratings do matter and should not be overlooked.

I had colonoscopy and the pre office visit could be done over the phone, which was nice. The day of, the office staff were very pleasant. The procedure was very respectful and the Dr. Greaves is the best,