Duke Children's Neurology Creekstone

I would give zero stars if I could. My son has a rare neurological disease and at first they didn't want to treat him because it's "rare", but of course they have to as part of their contract with the insurance company. Since then, it has been one bad thing after another. They sent me some random DNA test kit for my son with no explanation or even letting me know it was coming. I call the office several times about it and never received a call back. When it came time to have his RX refilled, it took a WEEK for someone to do their job. Now, I am meeting resisitance getting his follow up appointment scheduled because his physician has left (can't blame him if working for duke is as horrible as being a patient). I was told we would be sent a letter letting us know who the new provider would be, never happened. I have left several Voice Mails trying to get this resolved. I called Duke Patient advocate services, and gee surprise no one answered and I left a VM and no one has called… back..IF YOU CARE ABOUT YOUR CHILD DO NOT BRING HIM HERE. WE ARE ACTIVELY LOOKING ELSEWHERE. They can say they care about patient care but their behavior says the truth about their "patient care". city of medicine, what a joke.