Ear Nose Throat And Allergy Associates Of Florida

I called for an appointment to have a biopsy of a nodule on my thyroid. When I was in the exam room, Dr. Wong said that he doesn't do biopsies. I was shocked to be sitting in the office when I clearly said that I was making the appointment for a biopsy when, in fact, the doctor doesn't do them. The office should have never set the appointment if he doesn't do biopsies. Instead, I was now in the office and would have to pay for an office visit. Additionally, during my visit, Dr Wong took a personal call on his cell phone. Imagine if I were to take personal calls in the exam room. Furthermore, I got billed hundreds of dollars for the office visit. I called the billing department to dispute the bill and was told they would discuss it with the office manager and call me back. They never called back. Next I get a collection agency notification. I called the billing department again. They reviewed their notes and said the office manager never got back to them. Bilking patients comes to mind.