Eye Associates

If I could give zero stars I would. The eye doctor I see is great and this review is more for the support staff. I was in for an annual exam in April. At that time I ordered contact lens. Due to the script they need to go through one person in Vineland and not the optical group. The experience with this individual has been a nightmare to say the least. Took her a month and a half to submit to Insurance to start the process. This was after me calling her MANY times and her not calling back. When I finally did talk to her she just told me she has too much work to do and no time to do this. I have asked for office managers to call me and nothing. Finally after me spending countless hours with my insurance to find out what was going on and them reaching out to the doctors office since this person refused to do her job and no one else in the office was holding her responsible, I got my lens only to try on and find they don't fit! (This took 3 months!) They fall off my eye. So I went back to… the doctor again for a recheck and the script was adjusted. I was assured by an office manager that they would stay on top of the rep in Vineland to get these ordered. Was told it would take approx 2 weeks. Well we are at one month and no update. I call to find out the lens came in DAYS ago but again the rep didn't have time to call me. Had I not called who knows when. I would have been told. She then tells me that she can only send to the Blackwood office end of next week! I ask if it can come to cherry hill since that is where I go and it is closer to me. She refused. Again I asked for an office manager and after arguing was sent to a voice mail. I left a message but again no response! It is over 4 months and still no lens. I can't go anywhere else because it will cost me out of pocket (the lens are several thousand dollars) since my Insurance already paid for this. I will be switching because of the unprofessionalism and difficulty with the office staff. No idea if or when I will ever get my new lens and instead I have to continue to wear old lens that hurt my eyes (glasses are not an option due to the strength).