My experience with Family Dental Care of Fitchburg has been anything other than pleasant.
I had a few cavities in Spring of 2022 and was informed I had to have crowns put in on the lower left two molars or I'd have to have root canals on them. They put two temporary crowns on and told me the permanent ones would be ready in a couple weeks.
Immediately after, I had excruciating pain in an area of the mouth on an upper tooth on that side. I couldn't eat or drink on that side of the mouth.
I was informed of the cost, and I told them I couldn't afford to pay the whole amount. They didn't offer me a quote before the service and the billing person accused me of lying about that fact. I wouldn't have agreed to get service done for something I wasn't able to afford, especially since I was homeless, jobless, and on disability just a couple months prior.
A couple weeks later I went in and they took the two temporary crowns off, had one crown put in, and was told the other crown wouldn't fit.… They put another temporary on the other tooth and ordered another crown.
I called a few weeks later to check the status and was told that until I paid more money, they wouldn't schedule an appointment. I couldn't afford to pay anything more because I could barely afford my housing. They held me hostage with the temporary crown.
They called a week later to try to get me in for a small payment which I made. I went to that appointment and I told them about the pain I was feeling after they put the crown in was told that it was my wisdom teeth and said they'd refer me to the oral surgeon. They never did this, and I had to call the oral surgeon in order to get an appointment.
In September, the oral surgeon said my wisdom teeth were fine and referred me back to Family Dental. I didn’t get a call back from them and had to call them myself.
I called them and they scheduled an appointment. They informed me that a cavity had gotten worse and that I needed a root canal and a crown. They then referred me to the endodontist, and I couldn’t see them until December.
I went to the endodontist and they did the standard tests to test the health of the tooth. I was informed that tooth was healthy. They looked with the dental mirror and they said the tooth where the pain was coming from was chipped. They took some standard dental x-rays and were able to confirm this fact. They said that it most likely would require a crown to address it, but if I was lucky, it might simply need a filling.
In January of 2023, I went to another dentist. The other dentist spotted the fracture and informed me that it was, unfortunately, going to require a crown. They also informed me that the two crowns that were installed by Family Dental Care of Fitchburg were very shallow and would most likely need to be replaced after a year or two due to wear and tear. So, I had to spend another ~$1,000 on a crown that would've otherwise been a filling if Family Dental Care hadn't been negligent in its practice in the prior spring, and I will most likely need to have the two crowns that they installed replaced, leaving me with more expenses.
Today, I called Family Dental to explain the situation and respectfully requested, based on the evidence and the situations that occurred, they write off the bill. The office manager became exceptionally angry, rude, defensive, blamed me for chipping my own tooth even though I literally hadn’t been able to eat with that side of the mouth since the first operation last year, threatened me that she was going to send me to collections, and hung up. She was screaming at me. I've never experienced such profound unprofessionalism and egotism from someone in my entire life.
I was working my way to go back to college after being homeless. Now I’ve had to declare bankruptcy because of Family Dental Care of Fitchburg.
I'm not sure why I was treated differently than some of the other people who've reviewed this company in a brighter light but based on my experienc
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