Gentner Family Dentistry

BUYER BEWARE. This practice is corrupt and does not have your best interest in mind. Everything started out fine- I had been taken advantage of by another dentist, and I decided to try Gentner Family Dentistry (Now Graceful Dental Innovations). She confirmed that I did not have cavities in ALL my teeth as the previous dentist said, and I was put to ease. During the second visit, I was told my bite was all off and would create problems down the road- I would need crowns and more dental work unless I did a high-tech bite assessment and bite fix to the tune of $1,000 or more, depending on what I needed in the end. I said I would think about it. In subsequent visits, I was told that I needed a bite guard because there was evidence of "grinding," and I was in danger of wrecking my back molars. It would cast $800 for the bite guard. Again, I said I would think about it. I was also told that my gums looked stressed and that I should purchase expensive "sensitive teeth" toothpaste from… them. Over the course of a year on this expensive toothpaste, people were asking me if there was something wrong with my teeth- they were completely stained. When I went back to the regular toothpaste, my teeth looked clean again. If I had let the staining go, I would have ended up with more cavities. The last straw was when I was shown to a 3-D X-ray machine. During this visit, I was told that I was headed for complete dental ruination because my bite was so bad. They said I had to go through the $1,000 bite assessment or else I would do irreparable damage. At the end of this visit, I was told that I owed $350. I asked why, and they said that my insurance didn't cover the 3-D X-ray. I asked why they didn't warn me about this before the X-ray, and they just said they didn't and that I would have to pay. I decided to take matters into my own hands and had the practice send my expensive 3-D x-rays forwarded to a different practice for a second opinion. According to the second opinion from a dentist who graduated from the SAME dental practice, my bite was fine, I did not need a major bite assessment, my teeth were not headed for ruination, my insurance DOES cover 3-D X-rays, and if I wanted a bite guard, it would cost $400.