Hornback Chiropractic Wellness

Dr Cindy is a good chiropractor, however, her billing practices are HORRIBLE. Her billing department incorrectly billed my insurance company and I had to spend months and countless hours on the phone with my insurance company and emailing Hornback and her billing department to get the situation rectified. I was not allowed to be seen by any of her chiropractors even though the error was on their part and I was in extreme pain. My insurance company told me it was not my job to rectify the incorrect billing. And yet the billing department did not take the time to call the provider line for my insurance company or open the thousands of portal messages that had been sent to them regarding patients' billing issues and other matters. My insurance company clarified multiple times that all of the bills had been correctly paid and that ultimately it was not my job to do the billing department's job for them. In the end, my insurance company and I were both correct, as my insurance company had… verified multiple times, that my services had indeed been incorrectly billed. Hornback Chiropractic also appears to be in violation of Florida Statute 501.142 which requires merchants to post a notice in the store or practice regarding their "no returns accepted" policy and Merchandise Return Guidelines. This Florida statute applies to Durable Medical Equipment (such as an ergonomic pillow) which is not classified as a medical device under Florida law. Ultimately money is the bottom line for this chiropractor and her practice. Hopefully, you will not have the same experience. Just beware and take a look at the reviews from other patients, on this and other platforms, who experienced similar issues regarding incorrect billing and the lack of motivation or cooperation to correct these matters.