Kayal Orthopaedic Center Pc

The ENTIRE Kayal group should be avoided at all costs. I have had over a dozen appointments in the last 2 months for shoulder and arm pain. Every single instance of doctor visits, test and PT have had some kind of error in scheduling, confusion (on Kayals behalf, not mine) or just incompetence that has made me utterly furious. Im sure there are nice people that work there, but as a patient with pain, I feel like a very small “number” being shuttled through their fancy factory without any care or accountability on their part. So many scheduling errors and so much time being ignored and NOTHING from the staff or management about an apology. While an individual doctor may ‘care’ about your health problem, make no mistake - THEY DO NOT CARE ABOUT YOU AS A CUSTOMER. They seem to be struggling with trying to grow the volume of their business, while making the individual feel ignored and insignificant. Specifically, I was placed with incompetent PT staff - I (wtih no medical training)… knew more about their facility and process than they did and they made me feel like I was in danger of hurting myself. Multiple doctor visits we’re incorrectly scheduled - a doctor would change the entire city of the appointment and I was never notified. Thier respinse was to ask if it was ok for me to reschedule out another 6 weeks. Rude and arrogant beyond imagination. Another visit the doctor was over an HOUR late and no one EVER came to say ‘sorry’ or can you wait a bit more. They do not care about me as a patient or customer. They DO care about their video loop of the founder listening to irrelevent doctors droning on about some obscure thing that has nothing to do with me on obnoxious video screens all over their practices. Even in my exam room with the doctor in it - we had to speak over the podcast recording!! I wanted to say “Is anyone seeing this - Am I on a hidden camera show??” They do care about their marble and blue glass interior design - that is obvious - office decoration and video screen BS is definitely a priority over customer service. If only they could give me, the patient, 10% of the care they used in promoting themselves, I would not be writing this note. But sadly, they wont even care about this. Hopefully I can help another person with real pain avoud the extreme frustration that I had in dealing with the Kayal group. STAY AWAY FROM KAYAL!!!!