Mass Lung And Allergy Pc

Incompetent Office Staff & Manager Received voicemail to return call. I called back but NO human-ONLY multiple options to leave messages for Leominster, Worcester, Charlton, Concord, or Marlboro office. There was an option to speak with a triage nurse, Brittany, who stated (after listening that I was returning a call) that the line is reserved for emergencies only and HUNG UP! I called back & left voicemails as many places possible asking for Office Manager to call me back. She stated that her employee always left details of why they were calling. After making multiple calls trying to contact 'Barbara? at one of their multiple offices, I was extremely frustrated & expressed that to the manager & offered to even send her a screenshot of the visual voicemail. I also stated that if the office staff struggled to do minor paperwork, it reflects poorly on the entire practice. Instead of using this information to improve patient experience, she suggested I find a new provider! Heck, I didn't… even know my doctor had referred me