Norton Louisville Arm And Hand

I would give them zero stars if It was an option. This office - both the doctors we saw and the office manager (Randi) we reached out to for help were unprofessional and lack compassion and respect for patients. My 14yo son was mistreated and scared to death because of the doctor’s actions. Dr. Fehrenbacher walked in and performed a procedure without obtaining informed consent - he did not discuss it with us (parents) or my son before he did it. No discussion of the procedure, the potential risks, or what my child could expect to feel or experience. It happened so quickly, we were stunned. My child terrified. Then the doctor was downright nasty when I told him that what he just did was not okay. Horrible bedside manner, bad attitude, sarcastic remarks, substandard patient care, and an ego too big for compassion. We refused to move forward with him as the surgeon that day. His behavior was that obnoxious! No way he was going to be left alone with my son after that. No way. Dr. Robinson… stepped in, but then to our dismay he was clearly aggravated that my son now wanted general anesthesia instead of just a local. He literally tried to coerce and talk him out of it AFTER Dr. Fehrenbacher had already scared my son to the point he was in tears and wanted to go home. It was SO unprofessional and lacked any compassion for my son. Dr. Robinson’s aggravation was obvious and made us uncomfortable. After he walked away - the anesthesiologist, who heard it all - tried to comfort and reassure us that it was more than reasonable for a 14yo patient to get anesthesia for the procedure he was having done. The whole experience including follow-up has been nothing but substandard. There are more details space doesn’t allow for, but in summary - this is the WORST practice I have ever dealt with in my life. Avoid at all cost. My son’s finger that was operated on currently looks infected - 9 doctors in that office and NOT one could see him until next week. Substandard patient care, unprofessional staff, lack of concern and compassion for patients. I would NOT recommend them to anyone.