Overlake Clinics Primary Care Lake Hills

Disheartening service. I was a new patient, trying to see Dr. Mohammed for an annual exam. I booked my appointment approximately 2-3 months ago, as the wait-list was quite long, but was happy to wait. About a week ago, I was called and asked if I wanted to move up my appointment and see a new nurse practitioner they added to their office, and I could be seen approximately 1 week sooner. I declined, given I'd already waited that long and was fine to go another week. Now, a couple days before my appointment, I was notified through a mychart message that Dr. Mohammed unexpectedly would be out of the office, and I'd need to call to reschedule or reschedule through mychart. I called them, and spoke with scheduling, which informed me that the only time I could re-book for was in May or June. It currently being Febuary, that was pretty shocking. I asked why I would be put to the back of a list, if I had already waited this long, and it was the Dr who had to cancel my appointment. I was told… there's nothing they can do, so I asked to speak to a manager. Sandy, the manager, got on the phone, and was extremely abrupt, condescending, and repeated multiple times "that's just where we're at". May or June. No reasoning, no explanation of their policy, no looking into their schedule to see if they could accommodate. Just blanket denial, with a rude attitude. That's just where we're at, I guess.