Promedica Urgent Care

Absolutely horrible experience! The nurses are RUDE!!! My son in law Jose went there today with multiple hornet stings (roughly 7-8) that were affecting his breathing - he had intense swelling on his face, cheeks, lips and chest tightness. He was told to take a seat and sit in the lobby. He said ok but I really think I need to get back there I’m not doing well. They told him to wait. They finally brought him back after about 5 minutes as he started getting shivers and sweating profusely. The nurses behavior after that point was unacceptable. She treated him like he was a nuisance and kept rolling her eyes and sighing like he was disputing her day. He was uncomfortable and felt unsafe in her care. When she hooked him up to the monitor he asked if she could hand him his phone because he needed to contact his fiancé and the nurse responded “no you don’t need it you can use it later” and again rolled her eyes at him. She ended up leaving the room (and still wouldnt hand him his phone) and… he started getting nauseated and dizzy with chest tightness increasing and so he rushed to the door to get help and the same nurse yelled at him - he told her how he was feeling dizzy and having chest tightness and she again rolled her eyes and told him to go back in the room and someone would be there in a minute. Her poor attitude and obvious hatred of her job is problematic. As a nurse, I’m disgusted at her behavior. We are filing a formal complaint.