Serenity Mental Health Centers

I had an awful experience at Serenity Mental Health Facility and urge anyone seeking mental health care to consider other providers. My insurance and I were charged $700 for a 30-minute session where I received no real help—just a recommendation to come back in 3 months for further testing. No treatment, no solutions, just delays and a hefty bill. When I called to explain the lack of care and asked Kimberly in billing to waive my portion of the bill, she refused. It’s clear they prioritize billing over patient care. If you want timely, compassionate mental health support, I strongly recommend finding a provider that genuinely puts patients first. This place felt more like a money grab than a mental health facility.

I would give them zero stars if I could. DO NOT DO BUSINESS WITH SERENITY MENTAL HEALTH CENTERS!!! THEY ARE NOT INTERESTED IN HELPING YOUR MENTAL HEALTH- THEY ARE ONLY OUT FOR THE MONEY! Serenity Mental Health center in Gilbert, AZ lied to me about the cost of treatment. After I proved I was given wrong information, they told me they would honor the rate I was quoted, but they did not! ALL attempts to resolve this OVER-BILLING issue have not worked and now they don't even respond... except to send me another bill. After additional research, I was able to determine that giving the inaccurate co-pay rate was intentional. BE VERY CAUTIOUS if you decide to be a patient. This facility and entire company are EXTREMELY UNETHICAL!!!!