WEST SIDE DENTAL CLINIC

I've gone here for fifteen years, and in the past year I've been subjected to abusive behavior from the dental hygienist staff person who was to provide teeth cleaning. She refused, claiming she required a letter from a doctor stating that I was receiving medical care for what she felt was overly high blood pressure. In reality, her increasingly abusive behavior caused stress that resulted in slightly elevated blood pressure, but my doctor calls this "white coat phenomena" and says I have no need for medication. Last Spring the dental hygienist was permitted to refuse me service, and this morning, I was called and told I was again refused care by her despite having brought a letter (that she had no right to demand in the first place) from my doctor. This place is poorly run. The dental hygienist is an English as a Second Language immigrant, and does not understand how rude her behavior is and the management did not bother to explain this to her but instead allows her to continue to… carry on her rude and inappropriate behavior. Dental hygienists are not medical doctors and should not be invading patient privacy by demanding to be involved in medical decisions that they are unqualified to comment on. It is stressful and traumatic to be subjected to abusive behavior at the hands of poorly trained dental hygiene professionals that do not understand basic human decency and the difference between right and wrong behavior. Management did not have the staff person apologize, but rather permit her to carry on her rude and inappropriate behavior even after having been notified about it.