Urgent Care Facility in Frisco, TX

(4) Patient Reviews

Carenow is an Urgent Care Center located in Frisco, TX. They offer 7 services which include x-ray, fractures, foreign body removal, minor injury, strains and sprains, and burn treatment.

With the cost of health care always increasing, don't get surprised at your office visit! Carenow accepts 5 different payment options. Make sure to contact their office prior to your appointment to confirm the copayment or coinsurance you may be responsible for. Always verify the status of your health plan deductible to know your true out of pocket costs.

Patient Rating Overview

Carenow has 4 patient ratings on Vitals. With no change in the past 12 months.

3.8 Great
  • 5.0
  • 4.0
  • 3.0
  • 2.0
  • 1.0

Average Wait Time

  • Carenow's Average
    13.8 Minutes
  • National Doctor Average
    19 Minutes
  • Urgent Care National Average
    15 Minutes
Doctor and specialty average wait time is comprised of Vitals self-verified patient review(s)

Carenow's Style

The overall average patient rating of Carenow is Great with a rating of 3.8 of 5.0 stars. This facility is rated excellent in "Welcoming And Friendly", "Staff", "Office Cleanliness", "Modern Medical Equipment", "Overall Convenience" and "Quality Of Care".

  • Welcoming
  • Staff
  • Office Cleanliness
  • Modern Equipment
  • Overall Convenience
  • Quality Of Care

Patient Reviews

Showing 4 of 4 Filter Reviews
Four Stars

Highly professional staff who deliver consistently when it comes to urgent care. I had been to this facility thrice in past 9 months and th approach was of great quality each time. Treatment was just spot on each time.

Wait time
10 minutes
Full Review Rating Breakdown
One Star

Where is NOW part in CareNow, if I have to wait 3 hours to be seen, having a 102F+ fever? I understand the "online check" and wait at home part, but they said 90 minutes and even after that it took them an extra hour to see me. Not good having the flu, chills, body ache, fever, and a sore throat and have to check status over and over until finally they see you. Brace yourself for a long wait folks, regardless of your condition. Best part, a day after my visit, I decided to get a steroids shot to help with the sore throat. Initially I said no since I am not inclined to use steroids but I was at a point that I really needed them. So I call them again the next day and inquire about the shot the doctor recommended, and they said: "sure, come again , pay for another visit, wait for another couple hours before we call you and we will be delighted to give you the shot" Excellent quality care, don't you think? At the end I get a prescription for steroid pills instead of the shot. You know when will my next visit to CareNow going to be, right?

Wait time
30 minutes
Full Review Rating Breakdown
Five Stars

I love the Carenow at Frisco West. We have been taking my two kids there for about 5 or 6 years. The staff in general is friendly and efficient. But I have to give a shout out to my favorite doctor in the world, Dr. Cassandra Sheppard. A little over 2 years ago, my (then) 5 year old daughter was suddenly so weak she couldn't stand up. I took her to Dr. Sheppard, who sent us to the emergency room; we were sent home with a diagnosis of "she probably has a virus." I took her back to Dr. Sheppard the next day and she agreed that this was not a simple virus; she spent an hour looking for any diagnosis that might result in extreme weakness and ordered a battery of tests that day. When we got the results back, she called us immediately in to explain what we needed to do next. Within 2 weeks, we had a diagnosis and were at Scottish Rite getting treatment. We were told by the doctors there that it can sometimes take a year for a kid to get the diagnosis because the symptoms are so vague. My daughter is now in remission (just last month) and I will be grateful for the rest of my life to Dr. Sheppard - she's smart and compassionate and takes an active role in getting her patients the help they need. I highly recommend her and her team!

Wait time
5 minutes
Full Review Rating Breakdown
Five Stars

I went to the CareNow in west Frisco on 1/15/14. It was a wonderful experience in every aspect. - I used web check-in and they called me back within a few minutes and had already confirmed my coverage and co-pay. - I was told they would be ready for me in an hour, and I received a call within the hour saying a room was ready. - I was greeted as soon as I got to the clinic by Shelly who was very nice and welcoming. - I waited in the waiting room for about 12 minutes before being called back. The waiting room was clean and comfortable and I enjoyed the video that was playing. - Once I was in a room, the nurse, Xinia, took vitals and asked the required questions. She was also very pleasant. - It was about 15 minutes after I got in the room that Dr. Sheppard came in. She was very pleasant, thorough and informative. - Dr. Sheppard wrote a prescription and ordered a shot. - The nurse came in after a few minutes to administer the shot and I needed to wait a few minutes to insure there was no reaction. - The entire visit in the clinic was less than an hour, it was very professional, friendly, clean and efficient. I loved being able to check in on the web and wait at home until they were ready for me. The time in the clinic couldn't have been reduced by much for me to get the care and attention I received.

Wait time
10 minutes
Full Review Rating Breakdown


Carenow provides the following services

Diagnostic Tests

These diagnostic tests use sophisticated medical technology to evaluate your health problem and provide information for diagnosing it.

  • X-ray
Common Ailments

These "everyday" health problems—such as colds, earaches, and sore throats—are not serious enough to be life-threatening or to cause a permanent change in your health.

Our data indicates this center does not offer services for Common Ailments. Contact Carenow for any questions you may have pertaining services offered.

Preventative Medicine

The goal of preventive medicine is helping to ensure that diseases and injuries do not happen. This contrasts with other areas of medicine, which focus on treating and curing them.

Our data indicates this center does not offer Preventative Medicine. Contact Carenow for any questions you may have pertaining services offered.

Lab Tests

Lab tests examine samples of your blood, urine, and/or body tissues to check your health. Normal findings provide reassurance; abnormal findings help detect health problems.

Our data indicates this center does not offer Lab Tests. Contact Carenow for any questions you may have pertaining services offered.

Physicals & Health Screenings

"Physicals" (physical exams) and health screening tests are designed and performed to detect health problems as early as possible—sometimes, before you have symptoms.

Our data indicates this center does not offer Physicals & Health Screenings. Contact Carenow for any questions you may have pertaining services offered.

Minor Injuries

Injuries considered "minor" are not life-threatening or likely to cause a disability—for example, muscle strains and sprains, cuts and lacerations, and minor burns.

  • Fractures
  • Foreign Body Removal
  • Minor Injury
  • Strains and Sprains
  • Burn Treatment
  • Cuts and Lacerations

Payment Methods

Carenow accepts the following payments

Master Card
American Express
Credit Card


301 Main St
Frisco, TX 75034

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