Dr. Joel Heger MD Patient Reviews

  • Cardiovascular Disease Arcadia, CA

Overall Rating

  • 1 patient rating
  • 1 comment

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 15 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

4.0 of 5
May 1st, 2013
Great doctor, lousy staff
Wait time
15 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I saw the doctor Monday, during which he prescribed a new medication, and told me the front desk staff would send the prescription to my pharmacy. By Wednesday they had not. I called the office and explained that I was trying to track down my prescription. The first person put me on hold for 16 minutes (my phone times holds). When Linda picked up my line, I told her I resented being on hold for 16 minutes. Linda said "It wasn't me." I asked her who put me on hold. She refused to identify the person who did. I explained the purpose of my call to Linda. She asked for my pharmacy's information. I asked her why the doctor would have said the staff would contact my pharmacy if they didn't have the pharmacy's information, and she refused to reply. Dr. Heger is a fine doctor, but he is poorly served by his staff.
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