Dr. Melanie Kazlas MD Patient Reviews

  • Ophthalmology Boston, MA

Overall Rating

3.8
  • 16 patient ratings
  • 6 comments

Last 12 months:

2.0 (-1.8)

16 Patient Reviews

  • Excellent
    63%
  • Great
    0%
  • Good
    6%
  • Poor
    13%
  • Bad
    19%
  • Friendly Staff
  • Promptness
  • Wait Time 33.6 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 12 reviews

2.0 of 5
March 24th, 2017
Disappointing
Wait time
60 minutes
I had a very frustrating experience on my recent visit with Dr. Kazlas. To start, I waited 2 hours before I was placed into a examination room. I was examined and questioned by a Medical Student for 45 minutes. After that, I waited an additional 45 minutes before Dr. Kazlas entered the room. I was then asked if they could take a video of my eyes! After waiting all this time , I do not want to be a science project.. The video wouldn't have benefited ME in anyway but certainly would them. My eye exam was the same as I've received elsewhere, nothing over the top. My total time actually spent with the Dr. was about 20 minutes. I went to this Doctor expecting that my concerns and difficulties could be eased. At the end of my visit I was given no encouragement or results. Basically the visit was the most discouraging ophthalmology visit I've ever had. I've never walked out of an Dr. visit feeling like I had no hope or help with my concerns. Then to top if off, when I received the medical bill from the office, I had questions about it. I didn't feel what I was being charged for justified for the examination I received. It's not that I didn't want to pay the bill, just had questions. I started with the Billing Department and had many conversations with them telling me to reach out to the Doctors office on my own. I tried doing that, spoke with her assistant and she assured me at least a respectable call back. Still nothing, finally called my Insurance Company to file a complaint and they even tried to reach out on my behalf with no luck. I've given up. This should show that some medical practices don't really care about treating the patients with any concerns after leaving the office. Not even a phone call, nothing! My other regret was that I gave Dr. Kazlas some previous medical records from a very distinguished ophthalmologist. She asked for them for some reason and I was naïve enough to give them to her. I ask myself to this day why she asked for them. Still no return phone call.
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5.0 of 5
April 26th, 2016
Mr.
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have been seeing eye Doctors since I was 10. Never seen a doctor like Melanie. She was absolutely great. She completely understood my fears and concerns and gave me real answers. I now feel no anxiety about my young daughter. Thanks to Dr. Kazlas!
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5.0 of 5
May 5th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
excellent with children
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5.0 of 5
August 17th, 2012
Exceptional Care
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
My 9 y.o. son had an appointment last week with Dr. Kazlas. The experience was wonderful. The Stoneham location is great. Parking is easy and the receptionist and tech were wonderful to my son. My son has had several eye exams in the past. By far this has been the best experience yet. I am so impressed with Dr. Kazla's. She is smart, kind and has a wonderful manner with children.
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3.7 of 5
May 11th, 2012
SUPER long wait times
Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
I have now seen Dr. Kazlas with my daughter, now two, three times. In all three cases, we were at her appointment for over two hours. Unfortunately, of those two hours, we were seen by a nurse for all of 5 minutes and Dr. Kazlas all of 5 minutes as well. That being said, an hour an 50 minutes on all three occasions were spent entertaining my child in the waiting room. That being said, Dr. Kazlas is a fabulous woman who is extremely caring, knowledgeable and fabulous with children but that wait time is just unacceptable and we will be seeking another practice for my daughter's care. In speaking to others in the waiting room, the wait time is a regular occurrence.

1.0 of 5
April 14th, 2010
Avoid Dr. Kazlas
Wait time
50.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
We had a terrible time. We will never get back to Dr. Kazlas again. She did nothing. I don't understand how people like Dr. Kazlas can practice Ophthalmology.
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1.0 of 5
June 27th, 2016
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5.0 of 5
June 25th, 2016
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2.0 of 5
July 17th, 2015
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
April 17th, 2015
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5.0 of 5
February 3rd, 2015
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
October 29th, 2014
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