Norman C Smith, MD

THIS OFFICE HAS A TERRIBLE FRONT STAFF.... VERY UNPROFESSIONAL.... PLEASE SEND THEM TO A CUSTOMER SERVICE CLASS... THE TALL NURSE HAS A EVIL EYE...

Think about things like... What was most memorable? What did you like or dislike? What would you tell a friend? Would you choose this doctor again?

Dr. Smith is a qualified Internal Medicine physician, who in my opinion, is overwhelmed with patient cases. He cannot do everything himself, and his staff has down-right nasty attitudes. They always behave as if they are doing you a favor if you ask anything of them, whether it is a question about your care or just a simple good afternoon. They never pass on messages and they never seem to have copies of your reports sent to them from specialists that you've seen. They balk at calling you with results from your lab work, they claim to never get faxes from your pharmacy when they've been sent. They often call in prescriptions with an incorrect dosage or with incorrect information as to how to take your medicines. I recently left the practice and found out that a condition I had been diagnosed with over two years ago, had not be resolved as I had been led to beieve it was. I am glad that I left because it could have led to more serious health issues later on. I also discovered that I was pre-diabetic and needed to lose weight and change my diet in order not to get diabetes, but I never would have known that if I had not left this practice. I would not recommend this practice to anyone whether I know them or not.

I called on a friday to cancel an appointment and the office had closed early. left a message with the answering service because the office was closing for the holiday on Monday appointment was that tuesday. I recently went to an appointment and was told about the charge(there is note in my file that I called on friday and that the office had closed early), the receptionist spoke with the doctor and to no avail the charge is still on my account.

Very good physician. Personable, and professional. Very good listener, and good healer. Highly recommend

I wanted to share my recent experience with Dr. Norman Smith and his unprofessional staff. I visited his office three weeks ago. When I did not receive my lab results back I called the office. The rep who asked the phone acting as if I were asking her to walk cross country to get my chart and read the results. After being placed on hold two times, I was told I had to wait until I receive something in the mail. They were unwilling to read the results to me so I could have some peace of mind. I have yet to hear from the doctor. I have caleld and left messages and no one has returned my call. The staff is not courteous at all. An dto make matters worst, when I called today to get assistance, someone pick up the phone and greeted me with a nasty "Hello". Is this how you are supposed to answer the phone at a place of business? And she proceeded to have a nasty attitude while talking to me. Dr. Smith needs to check his staff. Either complete a clean sweep and fire everyone in the office and hire people who are happy to have a job and willing to do their jobs- assist patients. Needless to say, I will NOT be returning back to Dr. Norman Smith's office in Bowie, MD.

Good Doctor!