Family Physicians
4 years of experience

Accepting new patients
Shane E Keller, MD
1615 Grand Avenue Pkwy
Ste 112
North Park, Pflugerville, TX 78660
Locations and availability (2)

Patient Reviews ?

Overall Rating:
  • Currently 2.5 of 4 stars
Total Ratings


Total Reviews


4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 3.4117647058824 of 4 stars
  • Currently 3.1764705882353 of 4 stars
Courteous Staff:
  • Currently 2.9411764705882 of 4 stars
Accurate Diagnosis:
  • Currently 2.6470588235294 of 4 stars
Bedside Manner:
  • Currently 2.6470588235294 of 4 stars
Spends Time with Me:
  • Currently 2.7058823529412 of 4 stars
Follows Up After Visit:
  • Currently 2.375 of 4 stars
Average Wait: 12 minutes
  • Currently 1 of 4 stars
 |  Find another Dr. and quick.  |  show details
May 4th, 2013

There is a reason that you can get an appointment fast with Dr, Philips, and it is not because she is a good Dr. Went to see Dr. Philips for a specific problem and was rushed in and out. I explained that I wanted a complete physical mainly because of my age and secondly I had not had a physical in over 10 years. I have yet to have a physical althought I have had 2 visits and Dr. Philips has not addressed my specific issue that I made my appointment for in the first place. Don't waste your time or money on co-pays. I had better care at the HEB clinic at Parmer and IH 35

  • Currently 1 of 4 stars
 |  I fired Dr. Philip because she knows nothing about diabetes  |  show details
Sep 29th, 2012

And a week after I fired her and called up my insurance company to complain about her, she sends me a letter telling me I was being let go for non-compliance!! I fired her!! It took Tina 10 days to give me my test results back and they were fairly serious. Also...her lead lady in charge didn't know that a DIABETIC hemoglobin A1 test shows the results of how you manage your diabetes. She actually laughed at me and told me I was wrong!! IT DOES!! And because I fired her because of how absolutely un-knowledgeable she is, she gets worried and sends me a certified letter telling me she's letting me go. PLEASE FOR YOUR OWN SAFETY find someone else.

  • Currently 4 of 4 stars
 |  show details
Sep 28th, 2012

Dr. Philip is extremely thorough. She makes sure that everything that I go in for is taking care of. She asks pertinent questions and genuinely cares about my health.

  • Currently 4 of 4 stars
 |  Great PCP  |  show details
Mar 28th, 2012

I am a terrible patient. I don't fill my prescriptions, I don't follow instructions, and I don't trust the healthcare industry in general. I made an appointment with Dr. Philip last year because I was approaching 30 and knew I needed to establish a relationship with a doctor sooner than later. Dr. Philip is so easy going, very caring and very efficient. I never wait long for my appointment, she listens to me, doesn't lecture me and makes me feel like I am an individual and my concerns are important to her. I have seen her now more times this year than I have ever seen any other doctor in my whole life. Not because I'm especially sick but because I don't feel like guessing anymore or self diagnosing from the internet. I trust her and want her opinion. From head colds to skin rashes to a wrist cyst, she has diagnosed me quickly, provided me with education and advice. I am comfortable with her assessments and follow her advice. I feel healthier and happier. You won't regret seeing Dr. Philip. She has a way of making you feel comfortable and confident in your care. Her staff is pretty amazing as well.

  • Currently 4 of 4 stars
 |  show details
Feb 25th, 2012

The best in Austin, TX.

  • Currently 2 of 4 stars
 |  show details
Feb 22nd, 2012

The office staff was fine and it is easy to get an appointment with her but I was not impressed with her. She doesn't get back with lab results very fast and doesn't seem to care about my needs. She could be great with some people but for me I have decided to switch doctors.

  • Currently 1 of 4 stars
 |  Worst doctor I've ever been to  |  show details
Nov 14th, 2011

She doesn't take problems seriously, it takes them days to call you back if you contact the office, I needed a prescription written ASAP and they refused to even talk to me. She ended the appointment by saying she would be right back and then never came back. Her nurse came in to tell me I was done and could leave. Terrible experience with this office every time I've had to deal with them.

  • Currently 4 of 4 stars
 |  Cured  |  show details
Jun 15th, 2011

Best doctor I've ever had the pleasure of seeing. I was treated with the upmost care, and everything is A-ok now!

  • Currently 2 of 4 stars
 |  How Long Does It Take to Get Told  |  show details
Feb 23rd, 2011

I went to Dr. Philip for a growth on my thigh. I was sent to a radiology clinic to get an ultrasound. It took three days to hear back from the office to be told I needed an MRI. I went in to get an MRI done with contrast dye, and the Radiology Clinic faxed the report THE NEXT DAY - I know because I talked to them! They also faxed the results 6 days later - I know because I talked to them. After calling Dr. Philip's office the entire next week, leaving messages with her uncaring nurse, and being told "We don't have the results yet," I finally called the radiology clinic to find out what was going on! This growth HURTS, it is LARGE, and NOT KNOWING has been making me very anxious. Upon calling I found out the two dates and times they had faxed the results in, and then asked them to fax it yet a THIRD time and mark it URGENT. After about 15 minutes, I got a call from Dr. Philip's unaccomodating, inconsiderate nurse only to be told that the results show nothing. I was then given the name of a General Surgeon! So... it took TWO expensive tests, one visit with Dr. Philip herself, and me calling her office over FIVE TIMES and doing the research on what was taking so long to be told that this painful, large growth on my leg that is impeding my day-to-day life in EVERY WAY is benign and I need to go elsewhere! I could not have had a worse experience. I left MULTIPLE messages with her nurse and got NO CALL BACKS. Her nurse is the most apathetic medical "professional" I have ever had the displeasure of dealing with.

  • Currently 4 of 4 stars
 |  show details
Apr 25th, 2009

Very good doctor