Crystal Maddox, MD, MPH, FAAFP | Gastonia, NC | Family Physician

.about .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Dr. Crystal Maddox treats chronic kidney disease, type 2 diabetes mellitus, and heart failure in her family medicine and preventive medicine practice. She has 16 years of experience and is affiliated with Caromont Regional Medical Center.

Dr. Maddox earned her medical degree from The Brody School of Medicine at East Carolina University and completed her residency in family medicine at Pitt County Memorial Hospital in 2011. She sees patients in Gastonia, North Carolina, and speaks English and Spanish. Patients on Vitals rate Dr. Maddox 4.3 out of 5.

Overview based on verified provider data

accepting new patients
4.3

23 Ratings
16 years of experience
37 insurance plans accepted
speaks English, Spanish
Vidant Medical Center/East Carolina University Program
14 written reviews
1 award
2 specialties
7 areas of expertise
1 hospital affiliation
1 office location
Female

Crystal Maddox's Ratings and Reviews

4.3

23 Ratings with 14 written Reviews

Average Wait Time 4 Minutes

How was your appointment with
Crystal Maddox?

Patients’ Perspective

Gave an accurate diagnosis: (2) Did WellNeeds Improvement (2)
Had a good bedside manner: (2) Did WellNeeds Improvement (2)
Spent time with me: (2) Did WellNeeds Improvement (2)
Provided follow-up after the visit: (2) Did WellNeeds Improvement (2)
Flexible scheduling: (2) Did WellNeeds Improvement (2)
Saw me in a timely manner: No Ratings
Staff was courteous: No Ratings

Patients frequently praise Dr. Crystal Cornelia Maddox for her professionalism, attentive listening, empathetic approach, and proactive treatment plans. Many appreciate her engaging demeanor and feel involved in decisions about their healthcare, highlighting her as exceptional in her field. Some reviews, however, express concerns about administrative issues such as missed appointments without communication, feeling rushed during visits, and a lack of detailed explanations for referrals, pointing to possible issues with practice management impacting patient satisfaction. Overall, while clinical care is highly rated, there are concerns regarding administrative communication and appointment handling.

AI-generated from the text of patient reviews

23 ratings & reviews

Sort:

Showing 1 to 10 of 14 reviews

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

The very best!!!

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

September 17th, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Very understanding and she listened to my concerns. Proactive In her treatment plan, and had great energy and a wonderful personality! Truly one of the best doctors I've ever seen!

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

August 19th, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Dr. Maddox always takes time to explain what is good or bad and talk to me about the treatments and any possible side effects. She is a good Dr. and a great person.

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

July 21st, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Crystal Maddox is a great PCP. She listens and engages me in decisions about my healths. Professional and friendly. Shows real concerns that I get the best possible care!

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

July 12th, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

The Dr. Was very good and cared about my condition.

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

June 14th, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Dr Maddox is my all time favorite doctor. She listens, questions, discusses, and most of all-cares. She is so kind. I feel like she and I are a real team. Never lose this asset!

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

June 3rd, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Good care

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

March 4th, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Dr Maddox is the best of the best!

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

February 24th, 2026 | Source: Partner

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

I would not recommend seeing this doctor. On more than one occasion, my appointment was marked as a no-show without any communication or effort to reschedule or explain what happened. There was no courtesy call or follow-up, which I found very unprofessional. During visits, I often felt rushed and unheard. My concerns were not fully addressed, and it seemed like my input was overlooked. Blood work was ordered at nearly every appointment, and I was frequently referred out to specialists without clear explanations. It appears that the practice may be overbooked, which could be contributing to the lack of communication and attentiveness. Most concerning was receiving a termination letter citing my behavior after an appointment was missed without any prior communication from the office. I believe that if a provider is unable to attend a scheduled appointment, patients deserve to be notified out of basic courtesy and respect. For these reasons, I would recommend considering another primary… care provider.

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling

February 13th, 2026

.rating-and-reviews .noScriptHide .nojs-show,.truncated [data-rem],blockquote .truncated-text{ display: initial !important}.no-js-hide,.ellipsis { display: none; }.truncated:after {content: '' !important}

Good

Did Well

Needs Improvement

Gave an accurate diagnosis
Had a good bedside manner
Spent time with me
Provided follow-up after the visit
Flexible scheduling
Saw me in a timely manner
Staff was courteous

November 21st, 2025 | Source: Partner

Vitals Preferred Provider
- - Preferred Provider badge recognizes providers that are committed to transparency, responsiveness and great service to patients, and have earned a high patient satisfaction rating.
Click for our Methodology

CaroMont Family Medicine - Gaston Day

1895 Hoffman Rd # AGastonia, NC 28054

Tel: (704) 865-1749

Mon8:00 am - 5:00 pm

Tue8:00 am - 7:00 pm

Wed8:00 am - 7:00 pm

Thu8:00 am - 7:00 pm

Fri8:00 am - 5:00 pm

SatClosed

SunClosed


Crystal Maddox, MD, MPH, FAAFP	Nicole Baldwin, APRN, FNP-BC	Dr. Shakeilla Smithbey, MD	Jalecia Maria Jones, APRN
Family Medicine	Family Medicine	Family Medicine	Family Medicine
Accepts New Patients	Accepts New Patients	Accepts New Patients	Accepts New Patients
4.3 (23 Ratings)	4.2 (5 Ratings)	5 (5 Ratings)	0 (0 Ratings)
16 Years of Experience	8 Years of Experience	15 Years of Experience
No Virtual Visit Option	Virtual Visit Available	Virtual Visit Available	No Virtual Visit Option
Speaks English, Spanish	Speaks English	Speaks English	Speaks English
Gastonia , NC	Orlando , FL	Houston , TX	Charlotte , NC
Med School: The Brody School Of Medicine At East Carolina University		Med School: Howard University College Of Medicine
Current Profile	View Profile	View Profile	View Profile

Search for your insurance and plan

Check-up
Contraception
Family Planning
Immunization
Influenza
Preventive Medicine
Weight Loss

Crystal Maddox holds an expired medical license in the state of North Carolina.

Medical License

Medical Doctor with an expired medical license in the state of North Carolina that expired in 2026.

Education & Training

Residency

Completed their residency at Vidant Medical Center/East Carolina University Program and Pitt County Memorial Hospital, Family Medicine, NC, USA in 2011.

Medical School

Graduated from The Brody School Of Medicine At East Carolina University in 2010.

NPI Number

Crystal Maddox's NPI number is 1942520937.

Leslie Elise Castillo Castillo Navia
Nurse Practitioner
| CHARLOTTE, NC
(0)
Andrew Charles Gilmore
Critical Care Medicine
7 Years Exp | Baltimore, MD
(0)
Erin Elizabeth Zell
Nurse Practitioner
| Charlotte, NC
(0)
Jerome Virgil Whitlow II
Nurse Practitioner
| Charlotte, NC
(0)
John Steven Ellis JR.
Nurse Practitioner
| Huntersville, NC
(0)
Dr. Robert Melvin Prince JR.
Psychiatry
70 Years Exp | Bennettsville, SC
(1)
Marion Randy Kelly JR.
Nurse Practitioner
| Charlotte, NC
(0)
Dr. Paul Melvin Henson III
Sports Medicine
9 Years Exp | Concord, NC
(0)
Dr. Meghan Marie Mace
Hospital Medicine
7 Years Exp | Rock Hill, SC
(0)
Dr. Kenneth Levi Avner
Internal Medicine
| New Haven, CT
(0)

Does Crystal Maddox accept virtual/telehealth appointments?: Crystal Maddox has not indicated that they accept virtual/teleheatlh appointments. Contact their office through their Vitals profile to check for availability.
Does Crystal Maddox accept my insurance?: You can see the insurance plans that Crystal Maddox accepts on their Vitals profile.
Which hospitals is Crystal Maddox affiliated with?: Crystal Maddox is affiliated with Caromont Regional Medical Center.
Where is Crystal Maddox's office located?: Crystal Maddox's office is located at 1895 Hoffman Rd # A, Gastonia, NC, 28054.
What languages does Crystal Maddox speak?: Crystal Maddox speaks English and Spanish.

Our provider data is gathered directly from physicians and publicly available databases. Providers who verify their profiles gain the ability to update information, offering additional details about their specialties,education, treated conditions, performed procedures, and accepted insurances.

Reviews on Vitals are submitted by users only. Recognizing the valuable insights these reviews offer into a doctor's reputation, we maintain internal policies and protocols to ensure the quality and accuracy of all reviews. Importantly, providers cannot delete or alter reviews independently. Reviews can only be deleted or changed following an internal assessment by our customer service team.

Your feedback is highly valued and we encourage you to contact our support team should you encounter any issues.

Copyright © 2026 Vitals Consumer Services, LLC. US Patent No. 8, 694, 441. All Rights Reserved.
As more fully set forth in this website's terms of use . (1) nothing contained on or offered by or through this website should be construed as medical advice and should not be relied upon for medical diagnosis or treatment. Vitals Consumer Services, LLC ("Vitals"). the provider of this website, does not recommend or endorse any particular healthcare provider whose information or ratings appear on this website; and (2) Vitals has granted you a limited license to access and use this website for your own noncommercial use. You are not permitted to copy, reproduce, distribute, transmit, mirror, frame, scrape, extract, wrap, create derivative works of, reverse engineer, decompile or disassemble any part or aspect of this website.