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Dr. Dorothy C Serna Is this you?

About Dr. Dorothy C Serna

Dr. Dorothy C Serna, MD is a Doctor primarily located in Cypress, TX. She has 24 years of experience. Her specialties include Internal Medicine. Dr. Serna has received 2 awards. She speaks English.

Rating Overview

10 Ratings with 5 Comments

The overall average patient rating of Dr. Dorothy C Serna is Good. Dr. Dorothy C Serna has been rated by 10 patients. From those 10 patients 5 of those left a comment along with their rating. The overall rating for Dr. Dorothy C Serna is 3.3 of 5.0 stars.

Mapbox Map of Dr. Dorothy C Serna

Primary Address

Dorothy Cohen Serna Md

21216 Northwest Fwy Ste 460
Cypress, TX 77429
Get Directions

Specialties

Dr. Dorothy C Serna has the following 1 specialty

  • Internal Medicine

    An internist is a physician who focuses on the diagnosis and treatment of conditions that affect the adult population—both acute and chronic.
    These doctors are often who adults see as their primary physicians because they treat a broad range of illnesses that do not require surgical or specialist interventions. They also work to help a patient maintain optimal health in order to prevent the onset of disease.
    In addition to treating the common cold and flu, internists also treat chronic diseases like diabetes and heart disease.

  • Expertise

    6 Expertise

  • Weight Loss
  • Immunization
  • Physical
  • Vaccination
  • Heartburn
  • Check-up

Board Certifications

See the board certifications this doctor has received. Board certifications provide confidence that this doctor meets the nationally recognized standards for education, knowledge and experience.

Reviews

Showing 5 of 10

RN

I think Dr. Serna is one of the best doctors. She is prompt and the office staff is excellent. She has been my dr. for 16 years. I highly recommend her.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
only saw physicians assistant for a physical

I went in for a physical and never saw Dr Serna only the Physicians Assistant. The assistant never even examined me. No blood work was taken. Nothing just talk on my previous prescriptions, what vitamins I was currently taking. I asked about having blood drawn and she said only yearly. If she had reviewed the paperwork I brought in she would have known it was over a year. Will never go back. Total waste of time.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Full Review Rating Breakdown
One Star

I tried to make an appointment and the receptionist kept putting me hold...about 10 times. She kept asking me if I was a new patient, which I am and the name of my insurance each time. Finally, she said someone would call me back and wanted my name and phone number. Nobody called me back. What kind of medical practice is this. What a joke!

Easy Appointment
Full Review Rating Breakdown
Assuming you can get in

I have tried multiple times to make an appointment with Dr. Serna. The scheduling person is rude, difficult, and appears to be there to prevent you from making an appointment, not to make appointments. I get told to "leave your name and phone number and I'll check with the doctor." She refuses to schedule a new patient appointment. No one ever calls back. What's the point of having a medical practice and claiming to see new patients if you actually are only turning patients away? And why have someone so rude answering your telephone? I can only assume that her orders come from the doctors. Which doesn't seem particularly "caring". Or good medicine. When are doctors going to wake up and realize that we're living in a world where they provide a service and customer service IS important?

Full Review Rating Breakdown
Sherry Hoffman

DR SERNA AND HER STAFF ARE FABULOUS,,I HAVE SENT MY FRIENDS TO HER,, She and her staff are caring , Dont know what i would do without her,

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
  • Awards

    2 Awards

  • Patients' Choice Award (2013)

    Patients' Choice recognition reflects the difference a particular physician has made in the lives of his/her patients. The honor is bestowed to physicians who have received near perfect scores, as voted by patients.

  • Bridges to Excellence: Diabetes Care Recognition Program

    Millions of Americans have some form of diabetes, and millions more cases are undiagnosed. To encourage more effective treatment and management, Bridges To Excellence® worked with diabetes experts to develop

  • Education

    24 Years Experience

  • University Of South Florida College Of Medicine

    Graduated in 1994

  • Baylor College Of Medicine

    Residency

  • Accepted Insurance

    Dr. Dorothy C Serna accepts the following insurance providers.

  • Aetna
    • Aetna Choice POS II
    • Aetna HMO
    • Aetna Managed Choice POS Open Access
    • Aetna Signature Administrators PPO
  • BCBS Blue Card
    • BCBS Blue Card PPO
  • BCBS Texas
    • BCBS TX BlueChoice
  • Cigna
    • CIGNA Open Access Plus
    • CIGNA PPO
  • Multiplan
    • Multiplan PPO
    • PHCS PPO
  • United Healthcare
    • UHC Choice Plus POS
    • UHC Navigate HMO
    • UHC Navigate POS
    • UHC Options PPO
  • View by Location

Locations & Directions

Dorothy Cohen Serna Md, 21216 Northwest Fwy Ste 460, Cypress, TX
  • Nearby Doctors

    Dr. Dorothy C Serna is similar to the following 3 Doctors near Cypress, TX.