Dr. Frank Louis Tortora, MD

He presented himself as a happy, jolly, buddy like friend before the surgery to get the job.. After surgery, his caring attitude disappeared. He laughed in my wife’s face saying that I would need months of incontinence supplies. He never stated once prior to surgery concerning incontinence. The emphasis was only on his view of the surgery. I regret using this urologist.

Small bladder tumor, perfect surgery and follow up

My husband had the uro lift procedure which went without a hitch. The nurse who told him to void and if necessary, if he couldn't, put a catheter in, disappeared, he was checked out without post care instructions, catheter, no one came to talk to me, his wife, and was sent on his way, 2 1/2 hour drive home!!! From then on it went down hill. Urin and blood all over his car seat, after being home 2 hours we ended up going to the ER to have a catheter put in since my husband could not void anymore. Now 3 days later no one will take the catheter out, since they did not perform the surgery, except the ER. Another bill. Neat less to say, the post care my husband got was very disappointing, if not negligent. I tried to call the office manager was put through to voicemail. We are super disappointing!

Poorest run professional office ever! Tried the practice for three years so my decision to change was deliberate based on poor experience, communication by staff and doctors. PA's I saw seemed better prepared once you can get in to see them. Long, long waits in the crowded waiting room; up to almost TWO hours on one occasion.

Long waits (1-2 hours) - short visits (5 minutes or so) - inflexible schedule - poor communications. He did prostate surgery but 4 years later psa rising again. Bad side effects.

This man was ready to cut into my kidney in order to remove a kidney stone. It was totally not necessary and I found another doctor who was able to take care of my problem without cutting me. The practice he works in has extremely poor communication as well!!

If all Dr's were like him we would have a better (and healthier) world

Great in all aspects of all treatment

Could not ask for a better more professional urologist.

Without a doubt, the best urologist in the area. Called office in pain from a stone - seen that day. Took the time to explain what needed to be done and did it the next day. Very happy with Dr Tortora and will return

Went in twice for my treatments for Low T. Twice there was a mix up. When I left the second time, I never heard from the practice again. I found a practice and doctor that cared. Most of the nurses in this practice are rude and unprofessional. Go else where. You are just a number to them.

Tortora removed my prostate last year because of cancer. He spent very little time with me explaining my options and potential side effects. He claimed to have virtually no patients that ended up incontinent or impotent. I now know his claims were untrue. No surgeon can claim that 96% of patients end up potent. It is 50% at best for the best surgeons.He has no bedside manner as you do not see him after the surgery. No one explained to me what to do when I got home with a catheter. My follow up visits for this very serious cancer and life altering operation have been very rushed, a couple of minutes at best. He never took time to explain the specific extent of my cncer. Worse, he should have put me on a penile rehabilitation regimen. All drs do this I now know; Tortora was too busy to be concerned if I ever had another erection. He gave me no advice, failed to prescribe the routine medicines, failed in every category post surgery. I figured out what I could by myself but I am left with permanent and unecessary damage.I have moved on to better drs and am trying to fix the damage his negilience caused. Run away from Cary Urology.

Diagnosed my prostate cancer OK then gave me the bum's rush when I wanted to discuss alternatives instead of letting him rush to surgery. Obviously had the nurse interrupt our conversation with an emergency after a few minutes in office. Always get second opinion. Remember it's a business to them.

As a patient who is also a physician, I feel that Dr. Tortora is one of the best, most professional and experienced urologists in the state and region. He is knowledgeble in his field and dedicated to providing his patients with quality medical care. His years of experience and attention to detail were instrumental in making the care I recieved as his patient efficient and effective, with minimal recovery time. Not only does he possess excellent surgical skills, he is also trained in the latest urological treatment modalities, giving his patients all the options needed for treatment.

I was diagnosed with kidney cancer in late April, was told in May it was not an emergency and Dr. Tortora would do the surgery after his vacation in July. I insisted to have it done ASAP and was then scheduled for surgery in early June... I was told he is supposed to be one of the best surgeons in town, but something went wrong during my operation and I lost so much blood they had to give me 4-6 extra units of blood to keep me from bleeding out. I was never told why the blood loss happened.I am always early for my appointment but have to wait 2 hours or more before being called, then at least another 15 minutes in the exam room. Everytime I go to see Dr. Tortora I can hear him asking a nurse outside the exam room what is wrong with this patient, why is she here... Once he is in the room, he is very nice and friendly but only spends enough time to ask how I am feeling, never checks me for progress, healing or problems, then says he will check my kidney "again" in another two to three months.

Although my family found Dr. Tortoro found no fault with his expertise as an urologist, his follow up and attention to my father were pretty bad. Twice he ordered that my father's catheter should be removed without actually seeing first hand what his condition was at the time and without ever coming up with a clear explanation for what was causing his problems with his urinary tract. This caused my father considerable pain as the catheter had to be put back in twice, all without any explanation as to why it had been taken out in the first place. The family had been told by him as well as by hospital staff that my father's urine should run clear to pink before the catheter would be removed, and twice Dr. Tortoro ordered the catheter removed while the urine was plainly running dark blood red. This was really unconscionable. Further, it turned out that my father's real issue was an enlarged prostate gland, which we did not find out until a week after the whole episode with my father began. What on earth took him so long to figure this out? In fact, I don't he did figure it out, I believe hospital staff figured it out and told him. Important point: my father was in no condition to advocate or communicate on his own during this situation. He had to have family speaking and receiving info on his behalf.