Dr. James R Austin, DO - Reviews Is this you? Claim your profile

Dr. Austin, whom I was told by the staff writes the checks himself, has not refunded me my $150, after Medicaid paid for my daughters' Services. In Jan of this year, my daughter had let her ins lapse without realizing it. We were told, I am her Mom that if we paid for the suboxone app that I would be refunded just as soon as Medicaid paid them. After many attempts to get my money back, he is yet to issue me a refund. Medicaid was called and verified they had been paid, they also let us know that Dr. Austin could not write the check, refund, for any less regardless of the amount paid to them for services. My daughter just seen him about 3 weeks ago and let him know that his ins personal had been contacted by her and myself and that I needed my money. His answer to this was , hmm.

My daughter went in for a suboxone app in Jan of 2020. She was told her ins had lapsed. I called Medicaid for her and they said that she only needed to update info and it would be reinstated which it was. The staff and the Dr were told this and it was refiled and paid by Medicaid. I called after several weeks to ask why I had not received my $150 check back. The Ins person told me that Dr Austin writes those checks personally and she would speak to him about it. I called back a week later and was told that I needed my daughter to update her Hippa before my money could be refunded.. Well, this was done in Jan at her app when I wrote the check. I asked would i be paid back and they said as soon as Medicaid paid. They had her update her health form for the start of the new year and hippa, where my name was listed. I reminded the ins lady of this where she began to tell me it was not in her chart. Meantime my daughter called Medicaid to make sure they had been paid, yes they had. Medicaid said my refund could not be reduced by the amount that was paid for services. This is Medicaid fraud. At this point, I would be happy with anything. Next app my daughter spoke to the Dr. since he is the one that writes the checks and his response was, hmm. Does he treat all of his suboxone patients this way? Is this a poor staff from so much lack of communication or is the Dr. not wanting to let go of the $150. I assure you I need it more than he does and would of never paid it had I known that he intended to keep it. I have now reported it the Fraud division of Medicaid and hope to get refunded before Jan 2021

Best doctor that I have been to in long time take time with you an explains things helped me an just does great job would recommend him to anyone