Dr. Kapil Saigal, MD - Reviews Is this you? Claim your profile

This Dr is a GEM. He is everything you would want in a surgeon. Hes humble, a great listener to your needs and desires, so much so that he spends endless hours making sure his plan is executed perfectly.. He will tell you each and every step that is going to happen from the beginning to the end so that there are no doubts, no fears and no question left unanswered no stone left unturned. He uses only the BEST Board certified anesthesiologists, and does for you like he would do for his own family. He did rhinoplasty and septoplasty on my twin (adult) daughters and they are ranting and raving about how incredible it came out. These girls researched doctors for years until they were able to get it done, and out of all that research they found a needle in a haystack that met all their stringent criteria for safety, highly skilled and double board certified. You will have zero regrets if you choose this doctor even if it means traveling across the country for such an important surgery as this one.

My experience with Dr. Saigal can be described as unusually inadequate. In terms of his ENT and doctoral practice I will gladly recommend him and his team. One of my two concerns when first meeting with him was about my difficulty breathing, the other was the physical appearance of my nose which I had emotionally struggled with my entire life and something I’ve even been bullied about when I was younger. I was diagnosed with sleep apnea a few months before my first consultation with him. Personally, I do not want to write this review but my family and friends urged me to because they feel I’ve been cheated. One of my friends who lived in the area had been coming to him for quite some time, even considering each other's friends it seems. My friend only spoke highly of him and his team, which is what led me to research him and his work prior to meeting him. During my first consultation in May of 2019 I was treated with a respectable staff and welcoming arms from the doctor. As I discussed my concerns, both cosmetic and health, with him he would begin to question me if I was actually sure about going through with an elective cosmetic procedure. I took this as a sign of any doctor trying to be on the same page as their patient and did not think anything of it. As I reassured him several times this is something I want, and the reason why I am seeing a plastic surgeon/ENT. During this first meeting he sat me and my friend down at the computer to present some before and after edits of what my post-op results could potentially look like. Unfortunately at the time, he was having computer issues and could not show me his idea. I asked if he could send me an edited photo via email so I can review it with him later, he said yes. Cosmetically, I felt I was clear about the few changes I wanted. Less of a bump on the bridge of my nose, a little bit of lift of the tip and better projection. I hoped to see those results. One week before the planned surgery, we sat down to review everything. He pulls up the edited photo and asks if we’re clear on the potential results. This was the first time I saw the photo, he was confused and must’ve forgotten that his computer was having issues and I was never sent the photo at all. Things began to get hostile at this point. He would address the issue almost like it was my fault that my requests are too unclear and that we couldn’t “settle” on a decision one week before surgery. I was on a schedule at the time and wanted to have the procedure done before classes start again so I do not have any interference. That same night I would try my best to send him a photo of what I imagined the results to look like and assured him I definitely still wanted this procedure. He agreed. On the day of surgery I was treated with a great staff and the hospital took very good care of me. The doctor said he would use the picture I sent him in the operating room as reference, this began to put my worries at ease. On the day of cast removal, I was admittedly shocked when I saw how swollen my nose was, as well as the shock from not being used to a new nose. The nurses said this would happen and I expected it to as well. The doctor, however, took this as a sign of me being mentally unstable and possibly full of regret. He would almost describe my reaction as dramatic or uncalled for. I had my doubts, as any normal person would, about the results but I opted to wait until the swelling went down before making any negative judgments. I assured him I was happy with the timing of the surgery and that he did a great job in terms of bettering my breathing and adjusting most of my cosmetic concerns. Almost a year later, I returned to his office to address the small issue I have regarding the projection of my nose tip. This was an issue I felt I discussed enough with him from the beginning. I brought along a friend of mine who had a similar procedure done to be able to experience one of his meetings with me. His tone was usually condescending and hostile, and this time it was almost as if he’d had enough of me and wanted to get us out of the door sooner than later. He asked if it would be alright to get approval from my therapist for him to continue treating me. I do not, nor have ever had a therapist. He was referring to the months back when I told him I had been taking anti-anxiety/depression medication because of a history of stress I have dealing with school and family matters. He would disagree with my concerns about the projection of the tip, causing my nose to still look “droopy” and bulbous. He suggested I leave my nose as is (and be unhappy with his results), or either go through with this “major reconstructive procedure” of supporting the tip with cadaver rib, or add temporary filler in to give us both an opportunity to see how I would react with that adjustment. I would have loved to opt for the filler, but he assured me that he would not be willing to do the surgery until a year after I’ve added filler, and would not dissolve it to be able to have the procedure done in advanced - even though he was willing to do so with my friend. In terms of revision, his office manager showed me a paper that had the cost listed, $8,410.00. This was twice as much as I paid the first time. I asked why the surgeon’s fee wasn’t waived and the office manager (who I will admit is very nice and one of the most helpful people I have ever come to meet) said it is the doctor’s decision if he considers this a revision based on how happy he is with the result, not the patient. In regards to revisions at his office, the only payments a patient is liable for are the facility fees, and anesthesia fees (as long as he agrees the results are not sufficient). I’ve spoken to several people who say they would not be happy with the results had it been them, including one of his own patients. The three different people I’ve brought with me during my appointments each said they would never let a doctor as “rude and condescending” as he is to touch their faces. At this point my friends and family have suggested I leave and find service elsewhere. I would love to add that I greatly appreciate the time that Dr. Saigal and his team have taken to see me, and wish them nothing but the best. I would assume this case of mine was a once in a blue moon scenario and wish all his other patients continued happiness with their fortunate results. Unfortunately, I will not be coming back and will instead deal with my results for as long as I can until I find the money and clinic willing to work with me in the friendliest matter.