Dr. Kathryn Phillips Neely, MD

It seems that they have changed staff and no one ever answers the phone you are always sent to voicemail. For me this is very unprofessional.

I have been a (self-pay) patient of Dr. Neeley's for close to 10 years and have been very satisfied UNTIL NOW. Just received a brochure in the mail starting in January, we will essentially be paying RENT to the tune of $69/mo. = $828 a year for two visits a year PLUS pay for blood work charges. Not in my budget so when I asked via their portal to send my chart, they deleted my account. A big SCREW YOU!

She is a great Doctor stays on top of your health issues.Been with her for several years. Her and staff are fun to be around.

Dr. Neely is the best Doctor I've ever had the privilege to care for me. I'm alive and maintains my life because of the way she cares for me. Her knowledge and bedside manner is the most sincere and professional in the medical field. She truly cares for her patients, I wouldn't want to have my life and health in no other hands by the Grace of GOD.

My family, including my mother, are very pleased with the friendly and professional atmosphere. They are very prompt and caring. I have no gripes about anything and I have been involved in the medical field for almost 40 years. At times there may be a long wait, but consider if you were the patient and needed that extra care that is given to you. This is not an assembly line or meat market. I won't be going anywhere else.

Dr Neely should be with a Drs office that has a competent backroom staff The nurses don't have a clue what they are doing, never call you back after you leave messages and e-mails, and never give results to patients. Even if you ask to talk with Dr. Neely they tell you she doesn't take personnel phone calls.. REALLY she is my Dr not my friend! They cant even resolve an insurance issue by returning a call to the insurance company. Four adults will be seeking another Dr.. how sad because she is a fairly good Dr. but her staff sucks!

Dr Neely is good, but her staff is absolutely terrible and will never call you back with test results or follow up and make excuses that they are so busy. They have no customer service skills at all. What a shame with a good office Mgr and staff she could be great. I always here it will change but it never does.

On multiple occasions my family and I have had to ask repeatedly for test results and lab results after they were in. Dr. Neely is great and caring, however her back room staff or office MGR. DO NOT DO ANY FOLLOW UP in a prompt manner or at all. This includes phone calls and messages that they have failed to return by the end of the day or the next day .

This office has the Worst communicating problem. I am 47 years old and changed to Dr. Neeleys office because her office was convient to my home. I feel like she know her stuff but I have NEVER walked into her office and receive any promptness. I have NEVER called and talked to a human being. Had bloodwork done in Jan. and no one ever called me ti let me know the results. I called and left a stern message. When the nursr called me back she said rudely, that I should have used the patient portal. If you decide to use Dr. Neeley, pack a picnic for the day and mark off your calendar to be in her office at least 3 hours. For that reason, I'm out!

I have NEVER called dr. Neeleys office and talked to a human being. Always greeted with an answering machine. Always got to the exam room promptly but sat in the room up to 45 minutes before seeing the doctor. Horrible about letting you know about follow up bloodwork results or any important information about your health.