Dr. Rekha Bains, MD - Reviews Is this you? Claim your profile

The office have a rude disrespectful billing representative who have no manners or any clear professionalism. This lady lies and would not take fault for anything. Even with requests from insurance she won’t do it “because she’s right.” This lady have the nerve to deactivate my child’s account without any other staffs knowledge because of a bill that WE were in the middle of resolving in which she was rude about. First of I’ve been there for 10 years and was never late or overdue on a bill. Until this rude woman came along, I experienced issues. She played an act to pretend to be nice in which we know she wasn’t arguing with me in the office trying to contain herself in front of her colleagues when we both really know how she really speaks to me behind closed doors on the phone. Do NOT try to make me pay for somebtjng when I paid insurance all year and have coverage all year. “Well since you’re here pay for it, then we can’t treat your child.” Well excuse me , that contradicts your lying letter I just received that “you have been patient and still continued to treat my child,” when in reality you didn’t because you deactivated him. Mind you , you did it on your own and not with your doctors consent or knowledge. First admit the fault that you had sent letters to the wrong address , and I still have the late letter I just received late year with whiteout and my name manually written! She lied saying the office was out of network when the other staff and the insurance clearly said it’s in network. And she went crazy on my insurance and was like “I had told her a MILLION times!!” Had the nerve when I had called her prior she responded that “it’s my issue and I have to deal with it and pay for it.” Wow such professionalism. I had to call my insurance again and oh my how rude and unprofessional this lady was! Even the representative agreed! We both agreed to transfer out of the practice because who would want to deal with that ?!!!

Great place