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Dr. Roberto Lopez has the following 1 specialty
- Internal Medicine
An internist is a physician who focuses on the diagnosis and treatment of conditions that affect the adult population—both acute and chronic.
These doctors are often who adults see as their primary physicians because they treat a broad range of illnesses that do not require surgical or specialist interventions. They also work to help a patient maintain optimal health in order to prevent the onset of disease.
In addition to treating the common cold and flu, internists also treat chronic diseases like diabetes and heart disease.
Dr. Roberto Lopez has the following 8 expertise
- Hot Flashes
- Weight Loss
Dr. Roberto Lopez has 0 board certified specialties
See the board certifications this doctor has received. Board certifications provide confidence that this doctor meets the nationally recognized standards for education, knowledge and experience
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Chose this Dr as my PCP because he is a DO in Internal Medicine. Made an appt. for a well check physical. I should have cut bait and switched PCPs from the get got--from the moment I called to make an appt. His wife took the call and repeatedly told me I would have to schedule 2 appts in order to be seen in their office per my insurance. What?? She kept assuring me it was STANDARD procedure that you made one appt. to fill out your paperwork and get vitals and then your 2nd appt. (That would be 2 paid appts.) You would be seen by the dr and get a check up. I went round and round with her on the absurdity of this. I hang up and call my insurance (Blue Cross Blue Shield) to verify this "policy" and complain. Of course that's not an insurance "rule". I call back and just like that his wife says, "Ok. I'll just schedule you for a physical in one appt." That was my first 30 minutes lost and my first red flag. I show up for my scheduled appt. and sit in the waiting area for 1 hour and 22 minutes before being taken back to an examination room. Why I didn't walk out is beyond me. At some point you invest so much time that you decide to stick it out. ..Should have just left. My bad. No real opinion on the Dr because he really didn't say much to me. He was in an out within 10 minutes. I spoke to him regarding some concerns I had and wanted to establish on my chart. However, there was no real follow up on his side. Had labs done in the office (which is a plus), however, they put down the wrong insurance information. That is a talent considering I filled out my insurance forms, my insurance electronically sends my info to their system as my PCP, and they made a copy of my insurance card. So, with all this info already in my file, how does one manage to put in the wrong insurance? So, another delay as the staff tries to "figure out" how this happens. They send me to check out with no instructions or follow up regarding anything I discussed with the Dr. Is he is going to prescribe me anything or send me to a specialist? I have no idea. I ask the check out person to follow up with anything from my appt. Nothing. She has no idea and there isn't a nurse available to tell me anthing. There is nothing on my chart reflecting anything. Great. So I check me out. NO receipt, no info., no anything. I walk out with nothing. After a week I followed up regarding my in office labs, since no one ever contacted me. The person on the phone tells me she doesn't do lab results but will get the info for me since I am calling and asking. I explain to her no one has ever called, I wasn't given any info. during or after the appt., and the the "NextGen Patient Portal" the receptionist tells you to sign up on doesn't have any info on it. Why exactly to they tell you to sign up on the NextGen Portal if they don't actually put any of your info on it? They give me the results over the phone and tell me I need to do this and this. I ask for a copy of my labs and instructions and have yet to ever receive anything. I followed up asking about a health concern I voiced to the Dr. that he never said anything in the appt. and apparently didn't note in my chart. The person on the phone said she would ask and call me back--and of course, never did. I am astounded when people keep putting down all these glowing reviews of this office. Every step of the way, I encountered problems and would not recommend this place.
Dr Lopez is a very caring person. Very professional. I rarely ever get to see him. His staff is friendly, but not too efficient. Called a mail order prescription in for the wrong medicine. Took me a lot of phone time getting that fixed. Did not call me when blood test came back with high numbers for thyroid. Finally after 3 weeks I called in and found my thyroid was out of wack. Suffered for weeks with light headed feeling. Hard to drive my daughter to School. The Dr he sent my paperwork to see never got back with me. Had to find my own specialist . Mistakes like this reflect on the doctor who is a very good one
Dr. Lopez has always been courteous, professional & extremely caring. He takes the time to talk with you & the staff is very helpful. My only complaint is refill of Meds. that office has to OK. It takes them several days sometimes & I call it in before it's out. I have gone to Dr. Lopez for 15 years.
Patients' Choice Award (2008)
Patients' Choice recognition reflects the difference a particular physician has made in the lives of his/her patients. The honor is bestowed to physicians who have received near perfect scores, as voted by patients.
27 Years Experience
University Of North Texas Health Science Center College Of Osteopathic Medicine
Graduated in 1991
Dr. Roberto Lopez accepts the following insurance providers.
- Aetna Choice POS II
- Aetna HMO
- Aetna Managed Choice POS Open Access
- Aetna Signature Administrators PPO
BCBS Blue Card
- BCBS Blue Card PPO
- BCBS TX Blue Advantage HMO
- BCBS TX BlueChoice
- BCBS TX HMO Blue Texas
- CIGNA LocalPlus
- CIGNA Open Access Plus
- CIGNA PPO
- First Health PPO
- Humana Choice POS
- Humana ChoiceCare Network PPO
- Humana National POS
- Humana Preferred PPO
Imagine Health - SmartCare
- Imagine Health SmartCare
Scott and White
- Scott and White PPO
- UHC Choice Plus POS
- UHC Navigate HMO
- UHC Navigate POS
- UHC Options PPO
Locations & DirectionsInternal Medicine Clinic, 9500 Lakeview Pkwy Ste 100, Rowlett, TX
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