My visits to Dr. Gold's office were terrible experiences. There are two advantages, and I will give them first: the location is very convenient if you work downtown; and, its easy to get an appointment. However, the negatives far outweigh the positives. First, the office is little and dingy. It's under a parking garage, and the rumble of cars and trucks overhead makes the walls shake. The examination rooms aren't dirty, but they are messy and disorganized, which is not something you want to see in a doctors office. Doctors offices should be pristine and calming. These are not. The florescent lights are flickering and buzzing, cars are rumbling overhead as though the office were under a subway, and the nurses are continually coming in and out of the examination room as Dr. Gold is examining the patient. It is absolutely frenetic and chaotic. At one point, the nurse was swabbing my throat to test for strep, literally making me gag, while at the same time, Dr. Gold was wrenching… off my shoes to check the bottoms of my feet for something (I never found out what). At another point (and I am not exaggerating), Dr. Gold was examining my eyes and ears, while the nurse was plunging a flu shot into my arm. This gives the impression that they're all very busy and don't have a moment to spare, yet there were periods of several minutes at a time where the nurse was just standing there, and Dr. Gold was typing her notes into her computer. Couldn't they have used those moments of inactivity to administer the flu shot, or swab my throat? The way they chose to handle the situation was so unpleasant and so unnecessary. It added much more stress than the situation required. Getting shots and having one's throat swabbed are unpleasant enough - is a few second's pause too much to ask? (By the way, neither I nor my husband could understand a word that the nurse said; she speaks far too softly and she doesnt enunciate. Were 30 year-olds, and have excellent hearing, so it wasnt us.)Second, it seems as though the staff, the nurses, and the doctor do not communicate with one another. One will tell me something, (when to arrive, how the visit will go), and the others will seemingly have no idea about any of it. For instance, my husband and I made appointments for the same day/time, and the front desk told me that we could schedule them together - as in we would both go into the office with Dr. Gold and she would examine us in turn. This was not my idea; the front desk made the suggestion, and I accepted. However, the front desk apparently did not communicate this to either the doctor or the nurse, because they were absolutely bewildered and acted as though I had, essentially, made the whole thing up; as though it were my idea. We wasted at least five minutes while they tried to wrap their heads around the concept. Third, whatever these other reviewers have said (whether or not they're real reviews from actual patients is another issue), Dr. Gold does not have a good bedside manner, nor is she "calm." In fact, "calm" is the last word I would use to describe her. She is hyper and high strung, she leaps from topic to topic, she assumes far too much, and she doesn't actually listen. She is far too busy talking, and repeating herself, to listen to what her patients have to say. She is continually preaching integrative health through a healthy diet and exercise - which is a great message - in fact, this is what made me try Dr. Gold in the first place. I don't want a doctor who just pushes prescriptions drugs on me, and doesn't consider the full picture. This is how my husband and I live our lives. I cook 99% of our meals, and we actually follow the mandate of 8-10 servings of fruit and vegetables per day. We go to the gym AT LEAST 3 times a week. I told Dr. Gold all of this in the visit, but either she wasn't listening, or she didn't believe me. She just kept repeating herself, telling me all the positive benefits of eating well and getting plenty of exercise. I understand that Dr. Gold could not have known this, having never met me before that first visit, but she could have listened to what I was saying. Fourth, Dr. Gold didnt seem to want to be my doctor. As soon as I told her my medical history (asthma, migraines, sinus problems nothing huge, and all issues that my past physicians have handled), she started listing all of these specialists that she wanted me to visit. And though I understand the importance of specialists, I left feeling as though she had no desire to be my doctor; she didn't listen to me, and essentially told me to go somewhere else for my treatment.Finally, the office management is just disorganized and hectic. At my first visit, I was to list out all the medications I take, including over the counter meds and herbs and vitamins. I did so. Dr. Gold told me that she would write my prescriptions for the drugs I needed immediately (within the next 30 days), and her nurse would enter the remaining meds into their system, at which point the nurse would call the prescriptions into my pharmacy. However, after a few weeks when I called my pharmacy to fill my medications, they had no record of them. I called Dr. Gold's office, and they told me that they wouldn't fill my prescriptions over the phone and that I would have to come in for a visit. This was two weeks (maybe) after my visit. However, as I explained to them, I wasn't calling for a re-fill; I was calling for a prescription that Dr. Gold should have given me on my initial visit or should have already called in to my pharmacist. Eventually, after having extensive and exhausting conversations with nearly everyone in the office, they gave me my prescriptions. But, two weeks later, it happened again! I had thought that we had solved the problem; that Dr. Gold's nurse would call in my scripts for me, but no!
Read More