Dr. Trevor Matthew Soergel, MD

On Monday, June 24, I had a procedure scheduled with Dr. Trevor Soergel. When appointment was scheduled, I asked how long it would take and advised procedure would take 10 min and they would schedule me first. When I showed up for procedure at 6:00 am, there were people lined up out the door. After 20 minutes, we completed paperwork and registered. After one hour waiting, we asked receptionist when we would be seen to find out that Dr. Soergel has ALL his patients show up at 6:00 am. I was shocked looking out into a waiting room where there were no seats to even sit in. Absolutely, no respect for our time. Two hours later, we were finally put in a room. After another 15 min, the doctor came into the room. I stated that I was frustrated in waiting for him to show up after two hours. He then ignored what I said, and I again, told him I didn’t appreciate his handling of patients. He immediately said, “We are done here…get out of my office.” My wife was shocked and started to… ask why don’t you tell patients they will be waiting? There were around 20 people in front of me. I was extremely nervous over the procedure and concerned I would be late to an MRI at 10:10 same day. He proceeded to throw my wife out as well. The doctor seemed too well rehearsed for the response from a patient voicing his frustration only trying to tell him to let his patients know. I also advised, it’s an awful way to run a business. I hope that by writing this complaint, changes can be made or at least full disclosure when scheduling. This behavior is wrong in so many ways. I now have no doctor and will definitely go outside the Norton network to be seen. So very disappointed in this man’s work ethic as well as his egotistical treatment of his patients.

Dr Soergel performed surgery that has given me great relief and future enduring relief of my condition. He said he could fix it and he did. Great guy!

After having 3 appointments and been to all of them the doctor never showed up and was never scheduled to be in the office on those dates. Spends little time with you- not even 5 minutes. DO NOT schedule with him

After the first kidney stone procedure was fail, ended up the the ER waiting 13 hours for the urologist to come. Second procedure scheduled for 6 am. Waited over two hours in a surgery center filled with screaming babies getting dead tubes. Lost tons of sleep, money from missing so much work and patience. This surgery center is a total circus!!

Will never see this doctor again. He placed a stent with only one available time per week to have it removed and has all patients arrive ar the same time.

Dr Soergel is great. I believe that my first doctor, who performed a TURP surgery (reduction of the prostate), probably messed up my bladder neck; I now have had six outpatient surgeries in two and a half years to remove strictures (scar tissue) that blocks the bladder neck. Dr. Soergel has tried several different approaches to prevent the strictures from forming but without success. He is next going to try a new procedure, so he is not just accepting my condition. He is concerned about his patients and I have tremendous confidence in his abilities. I feel very fortunate to have him for my doctor.

What a jerk. Never again.

My first contact on my first visit to the office on Healthcare Blvd was with a receptionist who was less than welcoming, as if what she was doing on her cell phone was more important than a prompt, friendly greeting. I waited a few moments and she looked up tell me rather abruptly to sign in. As a new patient, however, I imagine that most first time patients come in expecting to be received first by a friendly, imformative person. I commented that I was a new patient and unfamiliar with signing in immediately. It was offputting and I felt we got off on the wrong foot. As I thought about it later, my reaction was not unresonable a perhaps not unique.for first time patients. I came in expecting one kind of reception and it wasn't there. I must say that the rest on the staff was exceptional. Coming to the doctor is not without a certain amount of stress associated with an unknown outcome of the visit, so each patient needs at the very least to feel he is welcomed, respected, and… listened to by all. That's my approach to almost everyone I meet for the first time. I hope this is helpfull for patients and staff alike.

shouldn't have to wait so long to be seen.