Dr. Yi Zheng, MD

Don't bother. Don't waste your time. I got a referral to her practice in Walnut Creek. I waited for months trying to get referral to a female doctor from my primary. After 2 months of waiting to speak to my primary doctor, she referred me to this Dr. I had to wait another month to get an appointment with Dr. Yi Zheng. Text messages look unprofessional like a spam but their phone clerks are polite but seem clueless and they took my payment over the phone. I paid my copay for $30. I waited 30 minutes on the phone appointment for her to call me back after payment, I took a quick nap, after 35 minutes of waiting for her to call me after paying, she finally calls me. We spoke for about less than 3 minutes for the entire phone appointment to tell me that she is not accepting new patients. DON'T WASTE YOUR TIME. SHE IS RUDE. SHE SAID I NEVER WORKED WITH YOUR DOCTOR, I DON'T KNOW WHAT IS GOING ON. ALL I KNOW IS SHE WANTED ME TO ONLY ORDER A SCAN FOR YOUR LIVER, I DON'T GIVE SECOND OPINIONS. I… said I was actuallt looking for a female doctor within my network so I will feel more comfortable, she dismissid that saying I'm not accepting new patients... so why was I referred to you?! She said she doesn't know. As a doctor, all she can do for me is order a liver scan. IF YOU ARE NOT ACCEPTING NEW PATIENTS AND IF YOU ARE A SPECIALIST DOCTOR, YOU SHOULD TELL THAT TO US RIGHT AWAY BEFORE TAKING MY COPAY. SHE SAID SHE WILL ORDER MY SCAN TO SEND BACK TO MY PRIMARY DOCTOR WHO IS NOT A SPECIALIST!!! WHAT IS MY PRIMARY DOCTOR GOING TO DO WITH THE LIVER SCANS WHEN SHE SENT ME TO YOU!!! YOU SHOULD TELL PEOPLE THAT YOU ARE NOT ACCEPTING NEW PATIENTS FROM NORTHBAY HOSPITAL!!! YOU WASTED MY MONEY AND MY TIME. DON'T TAKE $30 COPAY TO TELL ME YOU ARE NOT ACCEPTING NEW PATIENTS!!!

Dr. Zheng is very efficient and get to the point and her staff is excellent. One of the best things I see is that they send out text messages to remind you of the appointments and very accessible and responsive.

If your Primary Care Physician gives you a referral to this doctor, do yourself a favor and request someone else. She is negative, judgmental, has no bedside manner, and greedy. I had to pay a copay on the first visit (as expected), and she spent 20 minutes with me and her back to me the whole time, while she fired off questions and stayed focused on her computer screen, except for when I said "At least I'm not diabetic" (A1C is 5.9) to which she turned around and said "Not yet!" What kind of medical professional says that? Next visit is for a scan, with another copay (as expected), and I didn't even see her (just a tech). Two days later, her staff calls to say she'll have to call me back to give me my results (but not until after I pay another copay). She calls back 45 minutes later, and spends 10 minutes on the phone to explain my test results (because I paid the copay). I have NEVER had to pay a copay to any doctor, just to hear my results over the phone so that she can bill my… insurance $500 (or more) as an office visit (not just a phone call). She is clearly greedy, unethical and only in it for the money with no care or regard for her patients. In my opinion, she should have chosen a different career path, perhaps in medical billing, since that seems to be her true specialty. Her office staff is inept too. AVOID this doctor and her office at all costs! Horrible!

I’m so beyond lucky to have found Dr. Zheng ! She is so caring, kind , patient and knowledgeable ! She takes all the time necessary to explain everything and to answer questions. I wish that I had found her years ago, but I’m beyond lucky to be in her care now.

Excellent experience from start to finish. The doctor is knowledgeable, thorough, and took the time to explain everything clearly. I felt heard and never rushed. The staff was friendly and professional, and the office ran on time. Highly recommend this gastroenterologist.

Dr. Zheng and her staff are always professional, kind and caring. I always feel that I am in great hands.

I’m a new patient, but Dr. Zheng put me at ease immediately by carefully listening to me explain my problem and my history. She was very compassionate and thorough discussing everything with me. She ordered a test and I’m optimistic that she’ll solve my problem. It’s so wonderful to have confidence in your doctor and I’m very confident in Dr. Xheng’s expertise.

Dr. Zheng was incredibly responsive and a fantastic llistener who took copious notes about my situation. I really appreciated her professionalism and personal attention.

very professional

What a great office. Well run. Thorough, polite staff, great follow-up and follow-through and wonderful bedside manners. Dr. Zheng is a great doctor with good communication skills.