Dr. Yliana M Acevedo, MD

Dr Acevedo is great when you get a chance to see her in person, caring and knowledgeable. Her Staff, however, especially her office manager are the worse I have ever experienced from any family practice office. Whenever you call to schedule an appointment for prescription refill or request to be called back by a nurse to discuss your concern, You get some young office staff member who must read from a script only to tell you someone will call you back. They never do! thus requiring you to call them back several times only to hear the same thing. They do NOT follow through with calling you back or alerting you that you are due a prescription. I have most prescriptions filled by Express scripts. When my prescription is due to be refilled Express Scripts notifies me via email. Dr Acevedo's office does not. On half a dozen occasions. Express Scripts will contact Dr Acevedo's office requesting permission to refill the prescription. Each time Express scripts request is turned down and told… I have to see the Dr for refill. NO ONE from Dr Acevedo's office calls me to inform me that I need to come in and see the Dr to get the prescription refilled. This is life threatening medication if not taken. Most people who cared about their patients would consider this important, apparently not her staff. The same goes for referrals. Good Luck getting them from her office manager. She tells you to find a Dr to go to then you call to tell them and again told someone will call you back, Again they never do. Is your referral approved, who knows. Was it turned down, who knows. Do i have to come pick it up in person, who knows. What kind of office manager does not have her staff call patients back especially if the referral is to take care of a life threatening issue. I would Not Recommend this office or practice to anyone unless you are savvy enough to get things done on your own.