Dr. Ahmad Mostafa Shaban, MD

VERY RUDE STAFF

went to his office for the pain I was experiencing and after few minutes conversation we decided to do procedure call endoscopy . He told me that he is not sure that my insurance would cover the procedure but he will look in to it and call me.... HE NEVER DID CALL ME!!!!!!! Then after a week I called his office and his secretary took my information and said someone will call me NOBODY CALLED ME!!!!! He did not gave me any medication to ease the pain and did not call to see how I am doing ..SHAME SHAME SHAME

My visit was a few years ago and when I saw him in an Office Visit it was billed to my insurance and paid. However when I had my procedures done in his attached surgi-center they bill under a different ID and this was “Out of Network”. Imagine my shock when I saw $15,000 aprx in charges and not even half of it was covered as it was out of network. We worked through it but I would make certain you have ALL billing IDs and codes to go over your insurance coverage directly with your insurance company prior to procedures. If I had it done Out Patient at Mission it would have been In Network.

You will not find a better Gastro Physician. Doctor Shaban is not afraid to challenge the status quo in order to provide the best patient care.

I visit the office they said they take my insurance after 3 visits they called me and said they don’t take my insurance and I have to pay all they miss lead me reading other reviews look like they doing it to everyone I am contacting the licensing board .

Dr. Shaban and staff have been our family Gatro' Doctor over the past 15 years. He has a very practical approach, good bedside manner, always takes time to explain procedures, answer questions, return calls.

Most concientious and carind Dr in Orange County. THE BEST

One of the very best!!

He is a wonderful dr. Caring well mannered

I arrived on time for a routine procedure. They prepped me and I lay on a table, naked, for an hour while he gave another patient priority. That's OK. Things happen. My insurance pays 100% less a co-pay, so I paid the copay and watched the insurance confirmation. One day I received a phone call from Dr. Shaban's office manager, claiming that I had not paid for the cost of the procedure. I told her to deal with the insurance company since the paperwork that I had seen confirmed they had been paid in full, 100%. Ultimately they put me in for collection. Shaban thought so little of the patient relationship that he put me in for collection! It turned out that his office manager billed for an office visit rather than for a procedure, and they notified the insurance company so the insurance company retracted the prior payment and simultaneously paid the full payment for the procedure. Apparently some beanbrain in Shaban's office saw the payment retraction and decided that she should… demand further payment from me, not checking that they had been paid in full! I called and asked for an apology from Shaban. Nothing came. I wrote and demanded an apology. Nothing came! All that they did was retract the collection that they'd put on my TRW credit report. This man runs a sloppy office and I recommend giving him a wide berth. For myself, I wouldn't touch him now with a bargepole.