Dr. Amy Lynn Schroeder, MD

I’ve been a patient of Village Medical for about 15 years. Dr. Sheila Bhagavan was my primary care doctor, and she was a wonderful doctor. In 2021, Primary Care sold to Village Medical Center. After this happened things went downhill with this practice, including Dr. Bhagavan leaving; when she left the practice, I got assigned to Dr. Amy Schroeder. Where do I start. I’ll start with VillageMD. They are part of a medical group called Arcadia, now Guide Health. Everything has to be approved by this medical group. To get a hold of anyone at Arcadia you will wait over an hour on the phone. I needed the RSV vaccine. My BCBS insurance instructed me to contact my provider for the vaccine. I contacted VillageMD and was told that we don’t provide that vaccine here, that was all I got. I went to a Walgreens to get the vaccine and paid over $300. I called the insurance, and they said that if the doctor’s office doesn’t offer the vaccine, they were supposed to provide me a referral to an office or… facility that does provide that vaccine so it would be covered. I called back the doctor’s office, and they obviously did not know this. I told them to research this and get back to me. I called Arcadia the medical group and they told me the office should have given me a referral or instructed me to submit my receipt to Arcadia for a full refund. I did and got my refund. This office is obviously oblivious to any insurance practices or to their own medical groups processes. Another change is that now they have a call center that is offsite, the office does not get direct calls anymore. This was a horrible change. Regarding Dr. Schroeder, she needs to retire. No bedside manner, does not listen well, rushes through the appointments; I provide her with concerns and then she forgets about them. She is not through in her examinations and does not communicate well. I do not recommend this doctor or this Village Medical Group.

One of the best doctors I have had the privilege of seeing at Oak Street Health. She was only there for a short while but she left an impression on me.