Brandy Noelle Cross

My wife Terri (61 years old) fell off a dresser and broke 5 bones in her hand......the hospital emergency room referred us to Dr. Cross (Brandy) for further treatment after they released her. The morning after we came home I received a call from her office wanting us to come in "immediately" (they saw the xrays that were taken at the ER) to see what could be done. They were able to get us scheduled for the next day. On our visit, her temporary cast removed, and she was immediately seen by Brandy, who spent well over 30 minutes looking at Terri's hand (a big purple "club" at the moment), talking to us, showing us the xrays, and explaining the details(in layman's terms we understood) of exactly what happened to her hand and what was going to have to be done to get to get Terri on the mend. Terri had 4 "clean" fractures on her fingers but her thumb was pretty much, to put it mildly, trashed ("A mess" in Brandy's words....lol)....totally destroyed and was going to need reconstructive… surgery. She gave Terri options (yes, OPTIONS) of how things could be repaired and let her decide how she wanted to proceed.....Terri chose having everything fixed with screws / plates. Brandy scheduled Terri for surgery for 2 days after that, in fact going as far as moving a scheduled surgery she had that day up a couple hours to make room for her. On surgery day, Brandy talked to us before the surgery and made sure screws / plates were the way Terri was still comfortable with (she was ready to go with whatever Terri decided), assured both of us that everything was going to be fine, and that we were in good hands (yes, a pun). The surgery took over 5 hours to be completed, and when it was, Brandy came into the waiting room to see me and tell me how things went and what she had done...she spent 15 minutes with me which I think is so very awesome. I had a clear understanding of what she did and what Terri needed to do (and not do). She referred us to a Hand Physical Therapist very close to our home and had them call us the following day to schedule her rehab. The Therapy center didn't have an opening until about 10 days later so I made the appointment for then. The next day I received a call from the Therapist saying the Brandy called her and wanted Terri to come in a lot sooner than that, and was given an appointment for this coming Monday....I didn't call Brandy's office to suggest / ask they do that, they did it!!!! The fast that they checked on their own impressed the heck out of me. We have our followup appointment with Brandy next week and we're looking very forward to seeing the "completed" work on Terri's hand. EVERYONE in Brandy's office is great.....absolutely FABULOUS!!!! They are all very personable, friendly, professional and caring.....we feel very comfortable there. I'm going to update this post when I get everyone's names on our next visit....I'm horrible with names and don't want to forget anyone. The insurance Terri has is very sub-par (Marketplace crap) and isn't one Dr. Cross accepted. We were at a loss when we were in the waiting room about what we were going to do because of this and were on our way out of the office (with Terri in tears) when Tina came running after us and told us Brandy was going to take care of Terri and we'd figure things out later with the insurance.....who ever heard of a Doctor (ANY DOCTOR) even considering something like that?????? Brandy knew how badly Terri was hurt, knew how much she needed help ASAP and made the decision to help her regardless of the insurance. The world needs more caring people, especially Doctors, who actually care, genuinely care, about people, their needs and pains. If you ever find yourself in need of a top notch Hand Surgeon, you really need to contact Dr. Cross....travel a bit further if you need to, but DEFINITELY see her. Brandy and Staff....THANK YOU!!!!!

Dr Cross takes her time with her patients, explains what is happening and ensures the healing process is on track.