Dr. Carlos Alberto Cruz, MD

Crowded and not clean

The place is very tight and dirty, there is no place to park. I took my daughter to this office last week, the front desk is very incompetent, they lost my appointment, when they finally found my daughter in the system I had been waiting for 45 minutes, Dr. Cruz was very arrogant and rushed us through the appointment. I do not recommend this place.

I have never seen a medical office as dirty as this one . The staff is rude and Dr. Cruz rushed my daughter and I and did not give me the confidence that he knows what he was doing.

The front desk is very unprofessional. The waiting time is over 45 minutes.

My son had a very bad cold and I called for an appointment, when I got to the office the front desk people did not have him on the schedule. They were very unwelcoming and made us wait over two hours. When my son was finally seen by Dr Cruz, he hardly examined him and in a very broken English told me that my son did not have anything. I went to children’s hospital the same day and he was found to have streptococcus infection. I will never go back to this office.

Dr. Cruz was my daughter's pediatrician when we lived back east. We really liked him. His office is pretty low-key but I appreciate the care and attention that my daughter received at every visit.

He is an amazing Doctor.. My kid loves him.. I just have to say the wait time to be seen is crazy.. I always have to plan to be there at least 2 hours ..

I would definitely not recommend anyone to go here. The main reason I took my kids there in the first place was that other family members went there, and I knew they took Medicaid, which my kids have. As some people know, you don't have a lot of choices of doctors who take Medicaid. Plus, my kids are pretty healthy, so we only had to go like once a year. The staff is mostly okay, but the office itself is run horribly. After 6 years I still have no idea what their hours are. Just today, I've called 3 times (9:14am, 9:31, 10:17) and not only haven't gotten an answer, but I've gotten different kinds of answering messages. Also, if you need something from the office, like records, be prepared to have to be on them about it, because they don't follow through and get you what you need or call you back when they say they will. On numerous occasions I've waited 1-2 hours for an appointment, only to have the doctor look at whatever the issue is for 5 seconds. Dr. Cruz is mostly okay,… too, but he often makes you feel rushed, which has sometimes made me not feel very confident about a diagnosis.

es el mejor Doctor

We've been so happy with this pediatrician. We're always able to get convenient appointments. The doctor and his staff are great and very caring.