Dr. Carlos R Fiallo, DDS

(PART1) Avoid this place at all cost, people. Carlos Fiallo and his staff are the most unprofessional people I have ever come across in my life. Where to even begin... so a few years back I got my top and bottom braces from Carlos Fiallo. The treatment was around two years and throughout those two years, Dr. Fiallo had a bad habit of having his assistant work on my treatment rather than him present himself and work on my teeth himself which I did not like as his assistant barely spoke two words of English and well I wasn’t very fluent in Spanish. I voiced my concerns to my mom and so she began to accompany me to the appointments. At the time, I was underage, so my mom was the one to ask if the doctor was going to see me and explain what it was that he was going to do with my teeth. I rarely saw the doctor and when I did he was out within a minute... I will say the old office staff was nice and very professional. With time, my teeth shifted so I scheduled an appointment with Dr.… Fiallo for a consultation as he was the one who did my braces the first time around and wanted his opinion. Shortly after arriving I realized the old office staff was replaced with the most unprofessional people you will ever come across. Let’s just say the front desk lady, Adriana, was in a stained shirt paired with yoga pants and a Starbucks cup in her hand... you would think your front desk staff should be dressed professionally as it gives off a bad look but clearly that is overlooked... My consultation took maybe a minute. Dr. Fiallo did not listen to my concerns and shut me up only to tell me I needed braces again. He said my top were fine but the bottom were necessary. Shortly after Adriana came in with forms for me to sign as if I had agreed to treatment; which I did not. She told me the cost of top and bottom braces when the doctor had said I did not need top. I told her this and so she returned with the price for bottom braces along with agreement forms. I asked why I was being given these forms as I hadn’t agreed to treatment and still had to think about it as well as get another estimate from another orthodontist. She explained that all I was signing was acknowledging that she went over pricing with me... that was NOT the case. I read the form and what she wanted me to sign was an agreement form to treatment! I read the form back to her and she rolled her eyes at me and asked if I wanted them to modify the form. I said yes as I did not feel comfortable signing this. The office manager stormed in and asked what’s this about wanting them to edit the form. I told her this is an agreement form and I had not agreed to treatment just yet. I just came in for a consultation. The “office manager” said well if you don’t sign this form we can’t guarantee the price we gave you today and you might have to pay more. I told her that was fine and that I still had to think about it. She said I could leave. May I add, that no one bothered to remove the bib; I had to unclasp it myself and see myself out. In other words, if you’re not getting treatment with them, have a good day! I decided to visit another orthodontist who was super professional and thorough but was out of my price range so I stupidly made the choice to go with the cheaper treatment, dr. Fiallo.

Me and my family of six have been coming here for years. They have always have excellent service and have fix my wife and kids teeth. They have also help me with the work I needed done. The doctor is very attentive and very nice.

I recently had (3) root canals done in one visit and two in another. The receptionist was very feiendly and had me un and out within 1 hr with no pain! I was very gesitant to go to the dentist because of bad experiences. These guys hwve the latest technology and put you at ease from the beginning.

I can here a very long time ago with my family, we were all patients for a very long time until we starting noticing thing just weren't getting better and my treatment as well as my family's wasn't right. thank goodness i was able to find another doctor.. I will never recover all the money spent or time and effort, but i can warn others about my experience.

I tbought to myself, finally i will get some nice beautiful teeth. And what I got in the end is cheap and incomplete work. Is one thing to deal with this office manager Hector guy who actually a office JOKE. But the dentist which i thought was a very good realize that he wasnt at all. He should be a embarrass to call himself a dentist. I think all he sees is the money a d forgot the meaning behind his work. To add a smile to people who are embarrass to.

I got partial braces, the dr.told me that it would be only a year an a half... It's been almost 3 years and I still have them, I've been complaining about this since last year but he always says that it's taking a little bit more than we expected... The staff, although very friendly, don't have a clue on what they are doing; I have to go almost every other week because something felt or broke; and be careful because they charge you for every little bracket that you lose, so once it falls, you better keep it and take it to them (nasty!) if you don't wanna be charged; even though I make sure that they don't place the same one, who can guarantee that the bracket that I'm getting is new? it turns my stomach just thinking about it. Once, one of the girls left a cotton ball in my mouth after a procedure, I realized when the anestetia was wearing off at HOME!!... And, I'm not the only one, one time I was waiting for more than 1hr and I started talking with 2 people on the waiting room and… one of them told me that the Dr. had extracted the WRONG TOOTH!!! and she was waiting to complaint, she was tourist and didn't know anything about the laws or anything here, but she said that she only wanted him to fix her problem before returning to her country (!!??). And the other one said that her insurance was charged for procedures that she never had!!... Just run away from this office, their niceness is not enought to cover up their incompetence.