Dr. Casey B Cook, DDS

I have gone to Dr. Casey B. Cook for 30 years and I am 78 years old. I had to change my dental insurance because Beth Israel Hospital has made all of their PCPs HMO doctors only. Therefore, I had to join the HMO network, since my PCP is on the staff of Beth Israel. Dr. Cook is not in the HMO network because it would not pay him enough money for his services. Dr. Cook told me I would have to to pay him in full for his services, or find another dentist.

Dr. Cook's receptionist/secretary isn't a bit helpful! When you ask her a question, she puts a goofy smile on her face, looks down at her desk, and doesn't answer the question!

Dr. cook doesn't go out of his way to help anyone. His prices are out of the ordinary. His assistant makes me feel very unsettled.

His assistant gives me the creeps!!!

Dr. Cook is so awesome that there is very understandably a waiting list to become a new patient, and I was on the waiting list but then sadly needed an emergency appointment for an abscessed tooth (floss, kids - just floss, every chance you get). The office called me the next business day and gave me a same-day appointment. Everyone is incredibly nice, I was made to feel very comfortable, and they took x-rays to diagnose the problem right away. I need a root canal, post, and crown :( and was given a referral to a great endodontist who specializes in root canals and offers preferential scheduling to Dr. Cook's patients. I called them late-ish yesterday and got a call this morning offering me an appointment for the day after tomorrow. I think it says a lot about Davis Square Dental that 1) they not only have wonderful staff and provide amazing service, but also have such a strong relationship with local allied professionals for specialized procedures 2) the abscess is… healing on its own and the pain has subsided greatly, so I wasn't prescribed antibiotics because they're just not necessary at this point; I *hate* the CYA over-use of antibiotics that's currently so prevalent in many medical practices, though I was totally prepared to take them if they were prescribed 3) the staff was relaxed and clearly happy to be working there, suggesting that Dr. Cook is a good employer as well as a good dentist, which is very important to me as a customer or patient anywhere 4) I have dental insurance, but they didn't ask me to pay a single penny at the time of the visit; I can only assume that they'll follow up with me to bill for anything the insurance doesn't cover, but I got the impression that the quick visit wasn't a big deal and they might not? I'll be back for the post and crown, and it will be worth whatever they charge. 5) I was given an appointment to come back in five weeks, right *after* my sister's wedding and thus perfect timing Also, a grateful shout-out to Eri(c/k) who took the x-rays and the warm receptionist. I was depressed and nervous when I walked in the door, but actually smiling when I walked out -- even though it still hurts to smile.