Dr. Clive Albert, MD

Dr. Albert is great. However, his office practices are not. John's Creek Gastroenterology has a practice of charging patients upfront for office / virtual doctor visits and procedures (I am not referring to Co-Payments). Then, they bill the insurance company for the same fees. It is not until I call and question this that they refund my upfront payment(s). According to my insurance company, this is very bad practice, is discouraged by the insurance company, and the insurance company advised me not to provide up front payments again. It seems shady that they charge me for the same cost that they then bill the insurance company for. The proof is very apparent on my EOB9s).

Impressions after procedure was in Med language instead of layman’s. I had real bad pain 2 days after pill endoscopy never returned my call. I didn’t know what I could take. I called back several days later because of pain . Assistant tole me what to take. Doesn’t keep good records. He insisted I came to him for a different reason than I did. Insisted I was wrong because his record showed something different.I don’t have faith in his knowledge now. Won’t return.

Flippant unconcerned rude staff. No sense of urgency for anything except collecting money. Absolutely will NEVER go back to Dr. Albert's office for anything. Huge disappointment with lots of unanswered questions! Go elsewhere if you want to be treated like you matter! AND the lady who answers the phone (whose name begins with an "F") should be fired for her unprofessionalism!

Went well. No problems

Very good care

I like Dr. Albert fine, however, it took several follow-up phone calls and a month to get my colonoscopy results. I had to drive to the office and pick it up in person on Christmas Eve. The office could not manage to email or even mail it to me. When I picked it up and told the front office staff (an older woman) it had been a month, she gave me an attitude and said "Well, at least you got it." Really? Talk about unprofessional. My suggestion is that you go elsewhere and save yourself the frustration.

My experience with Dr. Albert was wonderful...I had seen him in his office before and things went OK. His PA is excellent but his front office receptionist is rude, hateful and has a "I could care less attitude". When I was hospitalized Dr. Albert was very attentive and followed my problems in a very helpful manner. When I called the "witch" for a follow up appointment she was her usual hateful self. I hate to leave Dr. Albert but I refuse to be talked to and treated in the abusive manner that occurred.

Dr. Clive Albert is a special man. He is patient and kind, and never appears rushed as he explains in detail any tests or procedures needed, and the reasons behind the testing, along with options. He is a well regarded physician in the community and Atlanta area.

Overall I like the doctor however his office is very hard to deal with. I go to my normal appointments but I have not been feeling well lately. I called him and was told I could not been seen for 4 days despite not feeling well for a week. The referred me a minute clinic. Basically, when I needed them most they failed me. I will be looking for a new doctor.

A great diagnostician!