Dr. Danilo Howland Hoyumpa, MD

**Unprofessional and Frustrating Experience** As a long-time patient of Texan Family Clinic, I’m incredibly disappointed with how the quality of service has deteriorated over the years. Between the unprofessional front office staff and their dysfunctional patient portal system, *YourHealth*, this clinic has made managing my healthcare unnecessarily stressful and time-consuming. The front office staff is untrained, argumentative, and outright rude. Today, I dealt with Lindsey, whose dismissive attitude and inability to handle a basic issue made an already frustrating situation much worse. I was trying to download a lab order through the *YourHealth* portal, which has *never* worked properly. Despite spending 10–15 minutes initially setting up my account and entering all the required information, I’ve never been able to log in again without encountering problems. After three failed login attempts, the system deactivates your account, requiring a call to the clinic to reset your… login and password. Over the years, I’ve had to reset my account and re-enter my information four times. Today, when I couldn’t log in to download the lab order, I waited 30 minutes for a multi-factor authentication code that never arrived. I called the clinic and emailed them screenshots clearly showing that the code was sent to the *wrong email address*—my partner’s email instead of mine. Lindsey dismissively said, “That’s impossible.” Ironic, coming from someone who doesn’t have the basic customer service skills to check in politely with someone left on hold for 22 minutes or to acknowledge the inconvenience with a simple apology. Instead, she argued with me when I explained I’d been working on this for 90 minutes at my job for something that should have taken less than a minute. Her response? “Well, I’m at work too.” Eventually, Lindsey said she’d ask Dr. Hoyumpa if she could email the lab orders to me. She called back and said she had received approval, emailed the orders, and instructed me to call back if I didn’t receive them. Unsurprisingly, the email never arrived. When I called back, Lindsey’s “solution” was to *upload my lab orders into my partner’s portal*! I pointed out that this was a direct HIPAA violation, and she snapped back, “So is email!” Adding to the frustration, while this clinic has both a physician, Dr. Hoyumpa, and a PA, Evelyn, I have only ever seen Dr. Hoyumpa on my initial visit. Every subsequent visit has been with the PA, yet I am charged the same rate each time. As a cash-paying customer, I feel taken advantage of, especially knowing that when I had traditional insurance, PA visits were reimbursed at a lower rate than those with an MD or DO. Other clinics provide cash-pay discounts, recognizing the savings they gain by not having to wait for payment or pay staff to follow up with insurance claims. This clinic does not offer such a discount, which feels exploitative given their lack of effort to improve their billing process for cash-paying patients like me. In the two hours I’ve now wasted trying to get a simple lab order, I could have been searching for a new provider. Save yourself the headache and learn from my mistakes—this clinic is not worth your time or trust. Between the untrained, condescending staff, the broken portal system, and the questionable billing practices, Texan Family Clinic has made it clear they do not value their patients. I will not be returning and strongly urge others to consider alternatives for their healthcare.